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Joined: May 2019
Posts: 20
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Joined: May 2019
Posts: 20 |
Hello. Have an Ip office 500 V2 R8. I am dialing out over BRI card connected to Mediatrix gateway. When I make a call each digit I dial seems to be jublicated so for example: 0749121211 becomes 007744991122....etc. this is only happening with the ip office and not any other system connected to the gateway. Any ideas?? Cheers
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Joined: May 2002
Posts: 17,747 Likes: 38
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Joined: May 2002
Posts: 17,747 Likes: 38 |
I removed your duplicate topic in General. This is the correct category to post it in.
Retired phone dude
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Joined: Feb 2005
Posts: 12,358 Likes: 4
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Joined: Feb 2005
Posts: 12,358 Likes: 4 |
Jublicated huh? Sounds serious.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: May 2019
Posts: 20
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Joined: May 2019
Posts: 20 |
My apologies for the spelling mistake. Any insights appreciated
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Joined: May 2004
Posts: 1,669 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,669 Likes: 4 |
Is this a new install? Has it ever worked? Has anything changed?
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Joined: May 2019
Posts: 20
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Joined: May 2019
Posts: 20 |
Not a new install. I believe it is related to the gateway and DTMF transcript or something. For every digit it sends out it sends another the same. Other systems I have connected to the gateway there is no problem with just the avaya up office
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Joined: May 2004
Posts: 1,669 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,669 Likes: 4 |
You can pull a call trace, but IP Office is only going to receive the digits pushed to it. You will not be able to open a Service Request as R8 hasnt been supported in nearly 8 or 9 years.
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Joined: May 2002
Posts: 4,311 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,311 Likes: 8 |
Wasn't there a patch for that in the R 8, I think that happened once in a while.
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Joined: May 2019
Posts: 20
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Joined: May 2019
Posts: 20 |
The same issue is happening in an earlier Rls as well so not unique to R8. It seems to be when I dial numbers on the line starting with certain digits such as 0, 7, 8, or 9. oddly the rest are fine. Is it something either relating to the shortcodes or the actual BRI gateway. what ever is going wrong each digit of the number is being repeated together so a 7 for example becomes 77
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