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avaya ip office
#636810 05/17/20 05:03 PM
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Hello. Have an Ip office 500 V2 R8. I am dialing out over BRI card connected to Mediatrix gateway. When I make a call each digit I dial seems to be jublicated so for example: 0749121211 becomes 007744991122....etc. this is only happening with the ip office and not any other system connected to the gateway. Any ideas?? Cheers

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Re: avaya ip office
pabxuser #636812 05/17/20 05:37 PM
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I removed your duplicate topic in General. This is the correct category to post it in.


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Re: avaya ip office
pabxuser #636814 05/17/20 07:24 PM
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Jublicated huh? Sounds serious.

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Re: avaya ip office
pabxuser #636817 05/17/20 09:28 PM
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My apologies for the spelling mistake. Any insights appreciated

Re: avaya ip office
pabxuser #636821 05/18/20 02:17 AM
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Is this a new install? Has it ever worked? Has anything changed?

Re: avaya ip office
pabxuser #636824 05/18/20 03:41 PM
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Not a new install. I believe it is related to the gateway and DTMF transcript or something. For every digit it sends out it sends another the same. Other systems I have connected to the gateway there is no problem with just the avaya up office

Re: avaya ip office
pabxuser #636826 05/18/20 03:47 PM
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You can pull a call trace, but IP Office is only going to receive the digits pushed to it. You will not be able to open a Service Request as R8 hasnt been supported in nearly 8 or 9 years.

Re: avaya ip office
pabxuser #636832 05/18/20 06:13 PM
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Wasn't there a patch for that in the R 8, I think that happened once in a while.

Re: avaya ip office
pabxuser #636842 05/18/20 11:47 PM
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The same issue is happening in an earlier Rls as well so not unique to R8. It seems to be when I dial numbers on the line starting with certain digits such as 0, 7, 8, or 9. oddly the rest are fine. Is it something either relating to the shortcodes or the actual BRI gateway. what ever is going wrong each digit of the number is being repeated together so a 7 for example becomes 77


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