|
|
Joined: Jul 2009
Posts: 204
Member
|
|
Member
Joined: Jul 2009
Posts: 204 |
We have one user that is experiencing a problem with voice mail messages. This apparently happened in the past and the tech that resolved it is no longer with the company.
Inter-Tel Axxess system with NT server for voicemail.
Only happening to one user. Not all messages but a few get cut off after a few seconds. Any ideas?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: May 2009
Posts: 1,198
Member
|
|
Member
Joined: May 2009
Posts: 1,198 |
Delete and re-add the mailbox.
|
|
|
|
|
Joined: Apr 2009
Posts: 7
Member
|
|
Member
Joined: Apr 2009
Posts: 7 |
I'm having this same issue with one user. Did this work for you? You are talking about just deleting and re-adding the mailbox in the user's Outlook correct?
|
|
|
|
|
Joined: Apr 2009
Posts: 7
Member
|
|
Member
Joined: Apr 2009
Posts: 7 |
I tried deleting and readding the user's mailbox, but he's still having the same problem. Now I've had reports of 2 more users occasionally getting messages cut off. What is strange is that when they forward a copy of the message to me, I hear the entire message.
|
|
|
|
|
Joined: Jun 2010
Posts: 797
Moderator-Inter-Tel
|
|
Moderator-Inter-Tel
Joined: Jun 2010
Posts: 797 |
On your previous post you mentioned deleting and re-adding the mailbox in the user's Outlook. You will want to delete and re-add the user's mailbox in DB Programming.
|
|
|
|
|
Joined: Apr 2009
Posts: 7
Member
|
|
Member
Joined: Apr 2009
Posts: 7 |
I deleted and readded the user's mailbox in the DB Programming. No change.
|
|
|
|
|
Joined: Apr 2009
Posts: 7
Member
|
|
Member
Joined: Apr 2009
Posts: 7 |
Help simply says highlight, right-click and delete to delete a mailbox, which I did. Do I need to wait a period of time or reboot the system to make sure the mailbox is deleted before I re-add? Are there any other steps to ensure the mailbox is deleted? I now have a 4th user reporting voice messages occasionally getting cut off at the end.
|
|
|
|
|
Joined: Dec 2007
Posts: 262
Member
|
|
Member
Joined: Dec 2007
Posts: 262 |
When is the last time disk maintenance was done on that box? Defrag, chkdsk, temp-dump?
Carmac
|
|
|
|
|
Joined: Apr 2009
Posts: 7
Member
|
|
Member
Joined: Apr 2009
Posts: 7 |
It's been quite a while and the system is ancient as well. I'll go through it and see if it makes a difference. Today I had one of my own messages get cut off...now it's really getting serious.
|
|
|
|
|
Joined: Dec 2007
Posts: 262
Member
|
|
Member
Joined: Dec 2007
Posts: 262 |
Defrag should be done from time to time, at least once a month.
On another note - throw a rock across the river.
(Omaha 'Home Town' eons ago, but born there, went to school, learned to hunt, swim, fish, at and in that river - tried to kill me once. Left in '62.)
Carmac
|
|
|
|
Forums84
Topics94,558
Posts640,131
Members49,862
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
