Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#637132 06/11/20 04:13 PM
Joined: Mar 2008
Posts: 250
Member
OP Offline
Member
Joined: Mar 2008
Posts: 250
First - IPOffice essential trying to return calls from call logs, get this weird message saying "the users does not have the authority to make this kind of call". Is this coming from the system or the SIP provider? Second question, accessing the voice mail from a single line phone. Do I need a special short code?

Advertising Sponsor
Joined: Jul 2001
Posts: 3,301
Moderator-Avaya-Lucent, Antique Tele
*****
Offline
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,301
1. what is the number in the call log, and can it be dialed without the 9 and the 1? Example, the call log shows an incoming call from 2135551212, it can't be called back because it doesn't include 1 in front of the area code, and it doesn't include 9 for outside calls. Short codes can be set up in the User and the ARS table to bypass dialing 9 and if ARS receives 10 digits it can know to add the 1 in front of the area code. Another approach would be, if none of your extension numbers begin with 1, add the digit 1 in the prefix section of the line and create a system short code of 1N / Dial / 1N / ARS . Numbers in the log will be 12135551212 and you can return calls directly.

The default short code for voicemail is *17, dial it from the single line phone and you will reach the login prompt

Joined: Mar 2008
Posts: 250
Member
OP Offline
Member
Joined: Mar 2008
Posts: 250
As always TTT comes through! I thought I might have to add a short code. Thanks


Link Copied to Clipboard
Most Recent 5 Post
24 VS 23 Gauge
by teldata1 - 04/09/21 10:28 AM
Bell System Central Office Rotation
by dexman - 04/09/21 01:30 AM
DSX 40 built in auto attendant
by dougster - 04/07/21 03:16 PM
SVMI-2 AND SVMI-2E
by dougster - 04/06/21 11:16 PM
Using and Servicing an SX-200 MX in 2021
by Societus - 04/02/21 11:18 PM
Popular Topics (Views)
Forum Statistics
Forums93
Topics94,340
Posts639,394
Members49,443
Most Online5,661
May 23rd, 2018
Today's Birthdays
jackie zhao, Margel, Thomas D Munro
Newest Members
Generoso, Flashy65, dv8inpp, Daniel Trentham, Societus
49,443 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 57
Ruben 17
jsaad 7
Linked Banner to your Product or Website
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
16 members (jeffmoss26, nortelvoip, Professor Shadow, justbill, BobRobert, Curlycord, RATHER BE FISHING, ECI Tech, JBean3329, hitechcomm, MooreTel, Sandro, Mercenary Roadie, hbiss, dexman, jsaad), 110 guests, and 44 robots.
Key: Admin, Global Mod, Mod
Advertising Sponsor Spot 2
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners