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CID of forwarded call shown on mobile number
#637310 06/30/20 06:52 PM
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Rok1215 Offline OP
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Hello everyone,

A phone with enabled "Forward All" to a external mobile number, that receives a call will forward the call to the set external number, but the CID shown will be the number of the phone with enabled forward, not the original number that called it.
I want the forwarded call to show the original number that called, so that if you miss the call you can call it back.

A calls B. B has forward to C, I want the A number to be shown on C after being forwarded from B.

I've heard this called caller "diversion", and that this has to be done with the providers.

Does anyone have any experience with this, and how they had to configure on OfficeServ to make this work?

Samsung Telephones and Equipment
Re: CID of forwarded call shown on mobile number
Rok1215 #637333 07/01/20 09:30 PM
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What kind of trunks are you using?

Re: CID of forwarded call shown on mobile number
Rok1215 #637335 07/02/20 01:57 AM
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Excellent question. This will definitely not work for POTS lines on any system.


Ed Vaughn, MBSWWYPBX
Re: CID of forwarded call shown on mobile number
Rok1215 #637341 07/02/20 06:45 AM
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Rok1215 Offline OP
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The trunks are BRI, CO Lines, in P-P DDI mode. We're using a set of DID numbers.


Moderated by  Genesiscomm, nameless, pvj 

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