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#637348 07/02/20 11:48 PM
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Has anyone here configured sip phones for use on Officeserv systems much?

I am having an issue with the in/out group function with 4 digit station groups. I'm trying to use the 53+staion group#+0 to log out of the group. Works fine from a digital, IP, or SLT, but for some reason the sip phone won't do it.
It works with 3 digit station groups.

I though it might be because it results in a 7 digit string, so I tried changing the feature access code to *53 and had the same effect. I also tried changing it to just one digit. Same result. tried changing the station group to 6000, again same result.

Very wierd.

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Sounds like your dial plan in the sip phone(s) isn't correct.
Most likely not enough digits for a 4 digit station group

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I thought that, which is why i changed the feature code to only be the number 6. That reduced the string length to 6 digits with a 4 digit station group. and that still didn't work. 6 digit with a 3 digit station group works as does 5 digit with a 3 digit station group.

I am just using the default dailing plan on the GS phones which allows full lcr +10 and 11 digit dialing so total length isn't an issue. I can directly dial a 4 digit station group or extension so that seems to be fine.

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When you say 'GS' phone, can I guess you're using Grandstream phones? Some of the default config settings on these phones are set to make it easier to use with a Grandstream UCM. Default station numbers out of the box fall between 1000 and 5000. Your access code , with a leading 53, falls out side what a GXP series phone is expecting. Try setting the leading digit to a 6 or 7.


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Good suggestion, no joy though. I changed the station group to 6001 (after changing all the forwarding feature codes to start with a *) and it did the same thing. It seems to be something happening with a 4 digit station code..... Wierd.

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Have you done a wireshark trace to see what the phone is actually sending the system when you dial the code?

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I spoke to another guy who I think had the same issue? He dropped to 3 digits and it worked if it was the same issue? It was with GrandStream phones though.


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Try adding the string you want to dial as an Physical Multi-purpose Key. I think the MPK will bypass the dial plan restriction.

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Where do you set up the station info for 3rd party sip station on the OS 7000 series?

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@btil

If your system is licensed for it, it is in the SIP information section. Works pretty similarly to the itp information configurations.


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