sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Partner ACS AA

Touch Tone Tommy,

I sorted that part out, but my AA is still not answering. I actually defaulted and started over on the darn thing. I was at a bit of a disadvantage because I was not onsite, rather walking another tech through. It is not saying xfering to attendant any longer, but is just ringing and then after several rings kicking it over to the console x 10. I'm wondering if I have to go save the menu definitions back in the VM manager to make that recording live. At this point I need to just buy and hour of on phone tech time with someone and walk through everything probably.

I so appreciate everyone's help here. 12 - 15 years ago, I knew every part of these without looking at the manual. Haven't touched one now in at least 7 - 8 years and everything is now GUI.

Hey Tommy,
I know the only programs you need to make the VM Work is #206 #505 and # 506 Good Luck ! If you need help give me a call 562-244-8500

Hey Mark-
I guarantee I don't need to call for help!

Yes, assign the lines to be answered in #206-7-{LineNumber}-1
Assign the number of rings before answering in #506-{Mode}-{LineNumber}-{NumberOfRings} (Default is 2)
Assign Always/DayOnly/NightOnly in #507-{LineNumber}-{Mode} (Default is Always)

We've already covered assigning the VM ports to #505-7-{ExtensionNumber}-1

The VM programming is on hard drive, so losing the memory on the ACS won't affect it, once the hunt group assignments are correct you can log into voicemail, and once #206 is programmed the AA will answer on 2 rings Day and Night