| Joined: Aug 2002 Posts: 976 Likes: 1 Member | OP Member Joined: Aug 2002 Posts: 976 Likes: 1 | I have a customer with DK424 cabinet, with Teleco Perfect voice Tis16 voicemail. Port 1 is in use constantly. The voicemail is functioning partially. The mailboxes do not accept a message, rather a message is played that there is no available space to leave a message (something to that affect).
In addition the mailboxes aren't behaving normally from what they tell me. Passwords re-initialized, greetings gone etc. Main company greetings are intact.
I considered a reboot of the entire system but decided against that. Is it possible to pull that voicemail card out with the power on to reset it? Will a reset clear the problem? I am hopeful it is something simple but realize it's old. The manuals describe a PC program to connect to the serial port.
Any ideas are appreciated. | | | | Joined: Apr 2005 Posts: 2,416 Member | Member Joined: Apr 2005 Posts: 2,416 | If I remember you could not hot swap cards in the 424 and especially voice mails. Voice mail systems in that era would become flakey when memory became full. Someone with more experience should be able to help troubleshoot.
We get old too soon, smart too late
| | | | Joined: Aug 2002 Posts: 976 Likes: 1 Member | OP Member Joined: Aug 2002 Posts: 976 Likes: 1 | That makes sense because they were shutdown for a couple months so I suspect there is a mailbox somewhere that may be full. 30+ phones, medical office. When I log into the administrative mailbox it says 16 available hours. | | | | Joined: Aug 2002 Posts: 976 Likes: 1 Member | OP Member Joined: Aug 2002 Posts: 976 Likes: 1 | We hot pulled it and returned it to service. Went in with null modem cable and cleared some check files. seems to be working thus far. | | | Forums93 Topics94,342 Posts639,398 Members49,445 | Most Online5,661 May 23rd, 2018 | |
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