atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Calls thru the Speaker

We have the Axxess V11 system.
At times users report 'call going through the speaker on their IP set, but the call is between 2 different stations on the system'. The user can only listen to the conversation, they can not disconnect or join the call. The sets are ususally on the same card and in the same building. I was told to 'reset' the card P-out/p-in to fix the problem, but that didn't work and it is now getting worse. Could there be a 'timer' or 'flag' that should be checked. The last thing would be to replace the card.-I guess? Any help or info would be appreciated.

Are the phones on a separate network or do they share the same network as your pc's?

This may be way out there but, are you using Contact Center Suite? Reporter Realtime allows monitoring and recording of agents. The person listening must program their extension into the program itself. If they have the wrong extension programmed into Realtime, and initiate a monitoring session, it will activate on the wrong extension.

They are on the same network. There are different 'scopes' for the different locations.
ie courthouse, sub-courthouses etc. The sets that cross-connect are usually in the same building at the time the problem occurs.

No we don't have any add-on software. A system power supply went bad and had to be replaced, not sure if that matters.

Have you tried a full system reset? Not just the card? If not try that. There might be some corruption in the DB.