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XTS Won't Restart Without Initializing
#637834 08/09/20 04:04 PM
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This system is an XTS-IP600 with three cabinets connected, SW 3.00. When the system loses power, it will not restart on its own. The only way is to initialize it and reload the database. The MPB-E card has been replaced with the same results. All other cards and power supplies appear to be good. Any ideas?


Ed Vaughn, MBSWWYPBX
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Re: XTS Won't Restart Without Initializing
EV607797 #637844 08/10/20 02:42 PM
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I would have thought the battery on the processor was the issue, but since you replaced the card, I would lean toward a corrupt database that has been uploaded. One way to prove it is to default it, program the basics like slot assignments and some key programming, remove the power and see if it comes back up with the minimal programming. If it does, then there's your answer. If not, find hammer and replace with Summit? Maybe try loading an older backup? Wasn't there a 4.?? version? Maybe try that?


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Re: XTS Won't Restart Without Initializing
EV607797 #637856 08/11/20 07:32 AM
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The database has been running for years, so I doubt that it just became corrupt on its own. I did upload an older copy of the database with the same results using two different MPB-E cards. Either one will start up fine with just the one cabinet and retain programming. It's when the expansion cabinets are connected that it won't start without initialization. We've rolled the cabinets and the LMU cards/cables around, but no change. Even with all of the cards pulled in cabinets 1 and 2, as long as either one or both are connected, it won't start.

I suppose that the LMU1 card in cabinet 0 could be faulty, since that's about the only thing we haven't replaced. If that was the case, I would think that the system wouldn't communicate with the other cabinets at all. That card doesn't have any intelligence, so defaulting the database wouldn't matter to it.

Yes, there was a version 4 software level, but it's way too much of a pain to upgrade since XTS-Admin is required to make that change. Too many bugs there to take the risk.

NO, I'm not going to embarrass myself by suggesting that the customer replace a $100,000 system that they bought from us, at least not with a Summit. I wouldn't trust that thing as a wheel chock!


Ed Vaughn, MBSWWYPBX
Re: XTS Won't Restart Without Initializing
EV607797 #637860 08/11/20 02:56 PM
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The LMU Card would have been my next guess or any hardware past the first KSU since it seems to work fine on it's own. I do remember that when I would upload networked systems, I would have to manually enter the IP address' of the other locations, so I know what you mean about the flaky admin software to go along with the errors. Without trying the basic programming and slot info and powering down, I don't think you can completely rule out a corrupt database, although it does seem like it might be hardware related now. Maybe make sure the amphenol cables are securely connected to the LMU cards and not cock-eyed. Other than that, I'm not sure. As far as the Summit goes, I haven't had many issues at all with the it. It seems to be a much better product than the SBX for sure.


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Re: XTS Won't Restart Without Initializing
EV607797 #637874 08/12/20 03:38 AM
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I am kind of remembering something like this with an MPBE in the past, and I am not positive but I thought I had to eject the LMU on the first cabinet, then power up the system. At some point I reinserted the card before the system fully booted (clicked) but I can not remember exacty but think it was when the first light would come on as it proceeds up. Hope that makes sense, it has unfortunally been about 8 years since I last touched an XTS. They were fun.

Re: XTS Won't Restart Without Initializing
EV607797 #637875 08/12/20 04:33 AM
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Everything you all have said so far makes sense, except for the fact that this issue just started happening. The system has sustained many power outages for years. Each and every time, it would come back up on its own with no human intervention required. This was the first power outage where this problem arose. Since we have dozens and dozens of these systems out there, many of them fairly large, we need to try to be proactive.


Ed Vaughn, MBSWWYPBX

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