Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
#638105 09/01/20 12:09 AM
Joined: Nov 2001
Posts: 413
teleco Offline OP
Member
OP Offline
Member
Joined: Nov 2001
Posts: 413
I am not proficient on the SX 200 just a heads up. Customer was notified the D channel was down and the smart jack was in alarm. The PRI card was replaced and programmed by the company I get my Mitel equipment from. Now the PRI is up inbound calls are processed but outgoing calls are not going to the number dialed. I worked with the PIR NOC and there telling me the when I dial ie. 877 453-8353 they see 315 745-38353, I dial 315 672-5361 they see 315 567-25361 I dial 315 247-5361 they see 315 52475361. Can this be a PBX issue or do I need to press the provider? .

EMP & Lightning Home Surge Protection
EMP - Click Here!
Joined: May 2005
Posts: 1,004
Member
Offline
Member
Joined: May 2005
Posts: 1,004
PBX PRI card was replaced? Was it bad? Did you do a loopback test of the circuit and the PBX?

Joined: Nov 2001
Posts: 413
teleco Offline OP
Member
OP Offline
Member
Joined: Nov 2001
Posts: 413
PRI is up. Inbound calls are good. Outbound calls are the problem. Refer to my post.

Joined: Aug 2002
Posts: 968
Likes: 1
Member
Offline
Member
Joined: Aug 2002
Posts: 968
Likes: 1
That is weird. view SMDR logs from maintenance terminal to see what you dial is exactly what is being sent to the phone company. Usually I set the card for NI2 and receive 4 digits. that is it. Do you know how to check the card with an ethernet cable?

Joined: Nov 2001
Posts: 413
teleco Offline OP
Member
OP Offline
Member
Joined: Nov 2001
Posts: 413
So can the programming of the PRI card could cause this? No other changes have been made to the dialing plan.The NOC is seeing the PBX only sending 8 of the 11 digits. The 1st 2 digits of the number dialed are not being sent, according to the provider. I haven't set up yet for SMDR

Joined: Aug 2002
Posts: 968
Likes: 1
Member
Offline
Member
Joined: Aug 2002
Posts: 968
Likes: 1
That is a weird problem and since you mentioned you did not program it, I would be careful to check out the PRI card's settings before pinning the blame on the telco. You would need IMAT for Mitel PRI card and I believe ethernet crossover cable.

Joined: Nov 2001
Posts: 413
teleco Offline OP
Member
OP Offline
Member
Joined: Nov 2001
Posts: 413
I sent the PRI config I received from the provider to the tech I purchased the card from. I don't have IMAT so I can't, look at it or make any changes.

Joined: Nov 2001
Posts: 413
teleco Offline OP
Member
OP Offline
Member
Joined: Nov 2001
Posts: 413
My inbound calls are working fine.

Joined: Aug 2012
Posts: 90
Member
Online Content
Member
Joined: Aug 2012
Posts: 90
PM sent

Joined: Nov 2001
Posts: 413
teleco Offline OP
Member
OP Offline
Member
Joined: Nov 2001
Posts: 413
Thanks guys, but that's a bit out of my, Mitel, comfort zone.

Page 1 of 2 1 2

Moderated by  DrPbx 

Link Copied to Clipboard
Most Recent 5 Post
vvxd230 star code issues
by sentrex1 - 01/16/21 01:47 AM
Konftel Speaker Phone on SV9100
by teldata1 - 01/15/21 11:56 AM
Common Problem, Unexpected Solution
by ChrisRR - 01/15/21 02:31 AM
phone does not transfer to voicemail
by Duane F. - 01/14/21 11:16 PM
Night mode no answer timer
by Yoda - 01/13/21 09:50 PM
Who's Online Now
21 members (justbill, BobRobert, hbiss, dexman, Professor Shadow, nonameyet, Ruben, Meyery2k, Bob3470, sundance, Touch Tone Tommy, Curlycord, OBT, Yoda, BTS01, morephones, nortelvoip, JBean3329, Keyset6, MooreTel, metelcom), 183 guests, and 38 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,178
Posts638,517
Members49,397
Most Online5,661
May 23rd, 2018
Today's Birthdays
Alexander Innard, Allen Wesley, junipered, plunger, TELCO_PC_MAN
Newest Members
Hopedpocketts, JoeMiller, Ricardo, Radioactive64, irajacobs
49,397 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 34
Yoda 21
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Sold AD
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners