sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Mitel Telephones & Systems SX 200 PRI problem

I am not proficient on the SX 200 just a heads up. Customer was notified the D channel was down and the smart jack was in alarm. The PRI card was replaced and programmed by the company I get my Mitel equipment from. Now the PRI is up inbound calls are processed but outgoing calls are not going to the number dialed. I worked with the PIR NOC and there telling me the when I dial ie. 877 453-8353 they see 315 745-38353, I dial 315 672-5361 they see 315 567-25361 I dial 315 247-5361 they see 315 52475361. Can this be a PBX issue or do I need to press the provider? .

PBX PRI card was replaced? Was it bad? Did you do a loopback test of the circuit and the PBX?

PRI is up. Inbound calls are good. Outbound calls are the problem. Refer to my post.

That is weird. view SMDR logs from maintenance terminal to see what you dial is exactly what is being sent to the phone company. Usually I set the card for NI2 and receive 4 digits. that is it. Do you know how to check the card with an ethernet cable?

So can the programming of the PRI card could cause this? No other changes have been made to the dialing plan.The NOC is seeing the PBX only sending 8 of the 11 digits. The 1st 2 digits of the number dialed are not being sent, according to the provider. I haven't set up yet for SMDR

That is a weird problem and since you mentioned you did not program it, I would be careful to check out the PRI card's settings before pinning the blame on the telco. You would need IMAT for Mitel PRI card and I believe ethernet crossover cable.

I sent the PRI config I received from the provider to the tech I purchased the card from. I don't have IMAT so I can't, look at it or make any changes.

My inbound calls are working fine.

PM sent

Thanks guys, but that's a bit out of my, Mitel, comfort zone.