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SX 200 PRI problem
#638105 09/01/20 12:09 AM
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I am not proficient on the SX 200 just a heads up. Customer was notified the D channel was down and the smart jack was in alarm. The PRI card was replaced and programmed by the company I get my Mitel equipment from. Now the PRI is up inbound calls are processed but outgoing calls are not going to the number dialed. I worked with the PIR NOC and there telling me the when I dial ie. 877 453-8353 they see 315 745-38353, I dial 315 672-5361 they see 315 567-25361 I dial 315 247-5361 they see 315 52475361. Can this be a PBX issue or do I need to press the provider? .

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Re: SX 200 PRI problem
teleco #638119 09/01/20 08:41 PM
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PBX PRI card was replaced? Was it bad? Did you do a loopback test of the circuit and the PBX?

Re: SX 200 PRI problem
teleco #638120 09/01/20 09:03 PM
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PRI is up. Inbound calls are good. Outbound calls are the problem. Refer to my post.

Re: SX 200 PRI problem
teleco #638130 09/02/20 12:44 PM
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That is weird. view SMDR logs from maintenance terminal to see what you dial is exactly what is being sent to the phone company. Usually I set the card for NI2 and receive 4 digits. that is it. Do you know how to check the card with an ethernet cable?

Re: SX 200 PRI problem
jsaad #638137 09/02/20 09:04 PM
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So can the programming of the PRI card could cause this? No other changes have been made to the dialing plan.The NOC is seeing the PBX only sending 8 of the 11 digits. The 1st 2 digits of the number dialed are not being sent, according to the provider. I haven't set up yet for SMDR

Re: SX 200 PRI problem
teleco #638162 09/04/20 07:41 PM
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That is a weird problem and since you mentioned you did not program it, I would be careful to check out the PRI card's settings before pinning the blame on the telco. You would need IMAT for Mitel PRI card and I believe ethernet crossover cable.

Re: SX 200 PRI problem
teleco #638179 09/08/20 12:54 PM
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I sent the PRI config I received from the provider to the tech I purchased the card from. I don't have IMAT so I can't, look at it or make any changes.

Re: SX 200 PRI problem
teleco #638180 09/08/20 01:49 PM
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My inbound calls are working fine.

Re: SX 200 PRI problem
teleco #638186 09/09/20 01:46 AM
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PM sent

Re: SX 200 PRI problem
teleco #638191 09/09/20 01:24 PM
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Thanks guys, but that's a bit out of my, Mitel, comfort zone.

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