web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
#638105 08/31/20 08:09 PM
Joined: Nov 2001
Posts: 460
Likes: 1
teleco Offline OP
Member
OP Offline
Member
Joined: Nov 2001
Posts: 460
Likes: 1
I am not proficient on the SX 200 just a heads up. Customer was notified the D channel was down and the smart jack was in alarm. The PRI card was replaced and programmed by the company I get my Mitel equipment from. Now the PRI is up inbound calls are processed but outgoing calls are not going to the number dialed. I worked with the PIR NOC and there telling me the when I dial ie. 877 453-8353 they see 315 745-38353, I dial 315 672-5361 they see 315 567-25361 I dial 315 247-5361 they see 315 52475361. Can this be a PBX issue or do I need to press the provider? .

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: May 2005
Posts: 1,006
Member
Offline
Member
Joined: May 2005
Posts: 1,006
PBX PRI card was replaced? Was it bad? Did you do a loopback test of the circuit and the PBX?

Joined: Nov 2001
Posts: 460
Likes: 1
teleco Offline OP
Member
OP Offline
Member
Joined: Nov 2001
Posts: 460
Likes: 1
PRI is up. Inbound calls are good. Outbound calls are the problem. Refer to my post.

Joined: Aug 2002
Posts: 1,068
Likes: 1
Member
Offline
Member
Joined: Aug 2002
Posts: 1,068
Likes: 1
That is weird. view SMDR logs from maintenance terminal to see what you dial is exactly what is being sent to the phone company. Usually I set the card for NI2 and receive 4 digits. that is it. Do you know how to check the card with an ethernet cable?

Joined: Nov 2001
Posts: 460
Likes: 1
teleco Offline OP
Member
OP Offline
Member
Joined: Nov 2001
Posts: 460
Likes: 1
So can the programming of the PRI card could cause this? No other changes have been made to the dialing plan.The NOC is seeing the PBX only sending 8 of the 11 digits. The 1st 2 digits of the number dialed are not being sent, according to the provider. I haven't set up yet for SMDR

Joined: Aug 2002
Posts: 1,068
Likes: 1
Member
Offline
Member
Joined: Aug 2002
Posts: 1,068
Likes: 1
That is a weird problem and since you mentioned you did not program it, I would be careful to check out the PRI card's settings before pinning the blame on the telco. You would need IMAT for Mitel PRI card and I believe ethernet crossover cable.

Joined: Nov 2001
Posts: 460
Likes: 1
teleco Offline OP
Member
OP Offline
Member
Joined: Nov 2001
Posts: 460
Likes: 1
I sent the PRI config I received from the provider to the tech I purchased the card from. I don't have IMAT so I can't, look at it or make any changes.

Joined: Nov 2001
Posts: 460
Likes: 1
teleco Offline OP
Member
OP Offline
Member
Joined: Nov 2001
Posts: 460
Likes: 1
My inbound calls are working fine.

Joined: Aug 2012
Posts: 108
Likes: 1
Member
Offline
Member
Joined: Aug 2012
Posts: 108
Likes: 1
PM sent

Joined: Nov 2001
Posts: 460
Likes: 1
teleco Offline OP
Member
OP Offline
Member
Joined: Nov 2001
Posts: 460
Likes: 1
Thanks guys, but that's a bit out of my, Mitel, comfort zone.

Page 1 of 2 1 2

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,693
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,703 CTX100 install
186,792 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
jc2it 4
Who's Online Now
1 members (Curlycord), 111 guests, and 246 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5