Phone Systems

Sponsored by Atcom
Get a free phone!
Previous Thread
Next Thread
Print Thread
Rate Thread
#638799 10/30/20 05:48 PM
Joined: Dec 2009
Posts: 75
Member
OP Offline
Member
Joined: Dec 2009
Posts: 75
Hi
Customer is using a PRI. The have to transfers their sales calls to an outside number. They have an LVMU answering the calls and when you reach the operator she transfers the call to the outside location. What I need to do is have the caller ID of the inbound caller being transfered to the outside number. I did many test and as soon as an extension is involved in the transfer I send the local caller ID instead of relaying the caller ID of the inbound caller. Is there a way to do that?


MarcO Qc
Resotel
Technical Director
Quebec, Qc
[email protected]
Atcom VoIP Demo
Get a VoIP Demo Today
Joined: Jun 2005
Posts: 2,623
Likes: 3
Member
Online Content
Member
Joined: Jun 2005
Posts: 2,623
Likes: 3
If you were doing a direct forwarding from a PRI out to an external number, for example when an extension turns on call forwarding, then the Toshiba system will pass along the caller's Caller ID. When the voicemail or an operator is transferring a call offsite, technically they are making a new call and then connecting the other caller to the call. In this case, the caller ID sent out to the carrier is for the Voicemail port or the operator's extension.

The LVMU has no way to modify the caller ID on an outgoing call. This was possible with the IPEdge voicemail system and the most recent CIX software, but not for Stratagy LVMU


Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,519
Posts635,345
Members49,569
Most Online5,661
May 23rd, 2018
Popular Topics (Views)
Today's Birthdays
kknight, Robinson Neidhardt
Newest Members
Implementing1A2, DLP, jaywin, dust0vich, Edward Clark
49,569 Registered Users
Top Posters (30 Days)
Toner 13
dexman 7
getcit 4
Who's Online Now
2 members (ShawnC, Curlycord), 21 guests, and 12 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: VoIP Phones | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2022
Powered by UBB.threads™ PHP Forum Software 7.7.5