| Joined: Dec 2009 Posts: 75 Member | OP Member Joined: Dec 2009 Posts: 75 | Hi Customer is using a PRI. The have to transfers their sales calls to an outside number. They have an LVMU answering the calls and when you reach the operator she transfers the call to the outside location. What I need to do is have the caller ID of the inbound caller being transfered to the outside number. I did many test and as soon as an extension is involved in the transfer I send the local caller ID instead of relaying the caller ID of the inbound caller. Is there a way to do that? | | | | Joined: Jun 2005 Posts: 2,586 Likes: 1 Member | Member Joined: Jun 2005 Posts: 2,586 Likes: 1 | If you were doing a direct forwarding from a PRI out to an external number, for example when an extension turns on call forwarding, then the Toshiba system will pass along the caller's Caller ID. When the voicemail or an operator is transferring a call offsite, technically they are making a new call and then connecting the other caller to the call. In this case, the caller ID sent out to the carrier is for the Voicemail port or the operator's extension.
The LVMU has no way to modify the caller ID on an outgoing call. This was possible with the IPEdge voicemail system and the most recent CIX software, but not for Stratagy LVMU | | | Forums93 Topics94,340 Posts639,394 Members49,444 | Most Online5,661 May 23rd, 2018 | |
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