Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
ISDN Caller ID relay
#638799 10/30/20 05:48 PM
Joined: Dec 2009
Posts: 75
OP Offline
Joined: Dec 2009
Posts: 75
Customer is using a PRI. The have to transfers their sales calls to an outside number. They have an LVMU answering the calls and when you reach the operator she transfers the call to the outside location. What I need to do is have the caller ID of the inbound caller being transfered to the outside number. I did many test and as soon as an extension is involved in the transfer I send the local caller ID instead of relaying the caller ID of the inbound caller. Is there a way to do that?

MarcO Qc
Technical Director
Quebec, Qc
[email protected]
EMP & Lightning Home Surge Protection
EMP - Click Here!
Re: ISDN Caller ID relay
MarcO Qc #638800 10/30/20 09:09 PM
Joined: Jun 2005
Posts: 2,573
Joined: Jun 2005
Posts: 2,573
If you were doing a direct forwarding from a PRI out to an external number, for example when an extension turns on call forwarding, then the Toshiba system will pass along the caller's Caller ID. When the voicemail or an operator is transferring a call offsite, technically they are making a new call and then connecting the other caller to the call. In this case, the caller ID sent out to the carrier is for the Voicemail port or the operator's extension.

The LVMU has no way to modify the caller ID on an outgoing call. This was possible with the IPEdge voicemail system and the most recent CIX software, but not for Stratagy LVMU

Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Most Recent 5 Post
One way speech on pots
by jsaad - 12/04/20 12:47 AM
Panasonic Shutdown
by hitechcomm - 12/03/20 11:37 PM
by pete83uk - 12/03/20 05:13 PM
by Ray01 - 12/03/20 03:25 PM
Who's Online Now
19 members (hitechcomm, MJonas, BobRobert, Yoda, metelcom, phonman123, MooreTel, Skunky, Coral Tech, Mercenary Roadie, justbill, Touch Tone Tommy, RATHER BE FISHING, KRRath, hbiss, Bob3470, barnito, dexman, scanjet), 137 guests, and 57 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Most Online5,661
May 23rd, 2018
Today's Birthdays
ebernhard, gman1205, Herb Parsons, jdews, nextlevel, ROGER IN FLA
Newest Members
vxneko, rodrigoec, drextech, d_chats, LukeS
49386 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
ABLE1 17
Daniel 13
dexman 11
hbiss 10
Bluewater Sailing
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Sold AD
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners