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7200 UCD Prompts
#638802 10/31/20 12:58 PM
Joined: Mar 2016
Posts: 18
ChrisNI Offline OP
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Hi,

I set up UCD and replaced the two default prompts 5061 / 5062 with two the customer recorded ( 6010 / 6011 )
6010 is 10 seconds long and 6011 is 6 seconds long.

When you call into the UCD group both prompts only play for around 3 seconds before being cut off.

I can't find anywhere to increase the timer so the prompts play in full.

Anyone know where to find it?

Thanks,

Chris

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Re: 7200 UCD Prompts
ChrisNI #638804 10/31/20 06:28 PM
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This will airways happen when there is a phone logged in to the group which is free (ie not on a call, in dnd, or wrapup)

Noting you can do to change it in a ucd group

Re: 7200 UCD Prompts
nameless #638806 11/01/20 05:20 PM
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ChrisNI Offline OP
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Ah, I see, thanks


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