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The Conference button on the polycom is basically a flash button, so you will have to instruct them to press that plus the appropriate feature code as described below:
Single Line Terminal
1. Establish intercom or trunk call.
2. Hookflash and dial #1.
3. Dial extension you want to add.
- OR -
Access trunk call.
- OR -
Retrieve call from Park orbit.
4. Hookflash and repeat step 3 to add more parties.
- OR -
Hookflash twice to set up the Conference

Hookflash is often an enigma as it is a balancing act between PBX and Telco and within those two there is an additional timing condominium of spinning plates.

I have found the group conference to be easier personally and I don't get blamed when the conference room folks hang up on everyone when setting up the call or by accidentally hanging up since the conference button is just below the answer/disconnect button, but you have options. The Group Conference is basically getting to the Group Extension (transferred, dialed directly, forwarded via DID, button on Auto Attendant, etc) and enter the passcode which can be 1-1-1-1 and you are all set.

Last edited by cswroe; 11/21/20 10:39 AM.
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Ok,

I am getting the drift that there will be some interesting challenges
during the training. Especially mine!!!

I may just go in at night and play until I find the easiest solution
for connecting. Then make up a good cheat sheet to present
to the powers that be.

Needless to say, it will have some of your wordage included. grin

Thanks for the extra tidbit's of input.

Have a good weekend.

Les

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Hello cswroe,

So after the office closed today I was on site and connected the Polycom SoundStation 2W.

Unit connected to the base and I got a dial tone. I pressed a 9 and got the second dial tone.

I then dialed my home number and................................ well lets just say it would not ring properly.

I tried several times with several results. I concluded that the DTMF through the SLT port is
somewhat incompatible. I connected to their Fax Line and dialed the same number and it
rang through just fine as it should.

Moving on to the conference call set up. As you suggested from the Polycom I entered the
Conference Group Number of 401 (default) 11-19 and password 1111 (default) 20-34
Extension 111 rang and went to speaker phone. ?????

Then from Ext 104 I pressed Speaker and 401 and got a busy then 1111 and still busy.

I double checked the programming for 11-19 and 20-34 and they are still default to 401 and 1111

So I am thinking I am missing a keystroke some where.

Any insight would be helpful.

Thanks,

Les

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Originally Posted by ABLE1
Hello cswroe,

So after the office closed today I was on site and connected the Polycom SoundStation 2W.

Unit connected to the base and I got a dial tone. I pressed a 9 and got the second dial tone.

I then dialed my home number and................................ well lets just say it would not ring properly.

I tried several times with several results. I concluded that the DTMF through the SLT port is
somewhat incompatible. I connected to their Fax Line and dialed the same number and it
rang through just fine as it should.

Moving on to the conference call set up. As you suggested from the Polycom I entered the
Conference Group Number of 401 (default) 11-19 and password 1111 (default) 20-34
Extension 111 rang and went to speaker phone. ?????

Then from Ext 104 I pressed Speaker and 401 and got a busy then 1111 and still busy.

I double checked the programming for 11-19 and 20-34 and they are still default to 401 and 1111

So I am thinking I am missing a keystroke some where.

Any insight would be helpful.

Thanks,

Les

Check 11-19 again. As far as I know, the default is blank and 401 would be in the system numbering plan. Depending on the system, try using a number that would be more in line with that location. If it is a small system, remove 190 from the extensions numbering in 11-02 and put that in at 11-19.

Last edited by cswroe; 12/02/20 09:42 AM.
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Ok I put 190 in 11-19 as suggested.

BTW some of what might be going on is that this system was initially programed by another.
When i went to 11-02 only the Existing Extensions were numbered.
Port 001 is Ext 100
Port 002 is Ext 101
Port 003 is Ext 102
--
--
Port 008 is Ext 107
Port 009 is Ext 181 SLT
Port 010 is Ext 182 SLT
--
--
Port 018 is Ext 115
Port 019 is Ext 183 SLT
Port 020 is Ext 184 SLT

After that all has been cleared out up to Port 112 to Port 128 which are
at what I would guess are default Ext 413 to Ext 428.

I will try the new setting later this afternoon.

I am a bit concerned about the DTMF potentially being off tone on the SLT port.
Do you know if that Is something that can be adjusted or corrected??

Thanks for the assist!!

Les

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Ok cswroe,

Today, I connected the Polycom to the SLT port Ext 181.

I tried the suggested dialing 190 but all I got was a fast busy. Pressing the Passcode of 1111 just rang Ext. 111

I then from an extension phone dialed 181, took a bit but the Polycom rang and I answered by
pressing the phone button on the unit to answer the call.

Then on the extension phone the display showed CONF I pressed the button under it.

I then picked a CO line and dialed my home number and my wife answered.

Then on the extension phone the display showed ADD I pressed the button under it.

I then pressed the Speaker button and dialed another Extension phone.

That phone rang and I answered it.

Then the first extension phone showed ADD and I pressed the button under it.

Then on first extension phone the display showed BEGIN I pressed the button under it.

Then all parties were connected in a Conference Call.

It took a while to run through the steps to get it to work. A wrong key press and had to start over.

So I think the above will work. Do you see a flaw in the process??

As always I hope the above will help others faced with a similar challenge.

Let me know your thoughts. Also would like to know your thoughts on the DTMF question.

Thanks for the assist.

Les

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Originally Posted by ABLE1
Ok cswroe,

Today, I connected the Polycom to the SLT port Ext 181.

I tried the suggested dialing 190 but all I got was a fast busy. Pressing the Passcode of 1111 just rang Ext. 111

I then from an extension phone dialed 181, took a bit but the Polycom rang and I answered by
pressing the phone button on the unit to answer the call.

Then on the extension phone the display showed CONF I pressed the button under it.

I then picked a CO line and dialed my home number and my wife answered.

Then on the extension phone the display showed ADD I pressed the button under it.

I then pressed the Speaker button and dialed another Extension phone.

That phone rang and I answered it.

Then the first extension phone showed ADD and I pressed the button under it.

Then on first extension phone the display showed BEGIN I pressed the button under it.

Then all parties were connected in a Conference Call.

It took a while to run through the steps to get it to work. A wrong key press and had to start over.

So I think the above will work. Do you see a flaw in the process??

As always I hope the above will help others faced with a similar challenge.

Let me know your thoughts. Also would like to know your thoughts on the DTMF question.

Thanks for the assist.

Les

Check the COS at 20-13-46 for that SLT. That should be enabled to use the internal Conference Group. If those are all in COS 1 then that will also fix the MLT issue calling the Conference Group. I did not even know that was there until I looked in the manual trying to figure out why it is not working for you. Seems like the previous tech turned and disabled a lot of stuff.

The other way will work too, just more buttons to press.

As far as the DTMF, you could try re-doing the line calibration in 90-68-01tio to see if that helps. I am not sure what issue you are experiencing. There are some settings in 80-xx regarding that, I have never had to change from the default.

Last edited by cswroe; 12/03/20 04:52 PM.
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Originally Posted by cswroe
Check the COS at 20-13-46 for that SLT. That should be enabled to use the internal Conference Group. If those are all in COS 1 then that will also fix the MLT issue calling the Conference Group. I did not even know that was there until I looked in the manual trying to figure out why it is not working for you. Seems like the previous tech turned and disabled a lot of stuff.

The other way will work too, just more buttons to press.

As far as the DTMF, you could try re-doing the line calibration in 90-68-01tio to see if that helps. I am not sure what issue you are experiencing. There are some settings in 80-xx regarding that, I have never had to change from the default.



Ok, I checked 20-13-46 and the Remote Conference block is checked.

I looked for 90-68-01 but it does not exist. Typo??

As for the DTMF issue. It seems that the numbers entered into the Polycom is not what is transmitted.
At first I tried to dial out to my home number. I pressed the phone button (dial tone) 9 (dial tone) 717-XXX-XXXX
Received a recording saying that I need dial a 1 before the area code. So I tried again thinking that the local
CO area may need a 1 first. So I pressed the phone button (dial tone) 9 (dial tone) 1-717-XXX-XXXX
To my surprise the person on the line said. "9-1-1 Do you have an emergency??"
CRAP!!! Made my apologies and wished her a good day.

I had other issues from a busy, to dead air, etc. At one point I connected direct to a CO Line and dialed out
and it worked as it should. So as I said before it seems the DTMF on the SLT Port is out of sync or something.

It seems there are adjustments in 10-09 84-34 84-36 84-37 But, I feel that making any changes may
cause other bad things to happen. Don't want to go there!!!

Thanks for the any insight.

Les

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90-68-01 must be done from a phone onsite.

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Oh right!! The phone line calibration procedure. Sorry, I missed that point. blush

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