Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#639281 12/14/20 09:07 PM
Joined: Jul 2003
Posts: 1,203
davetel Offline OP
Member
OP Offline
Member
Joined: Jul 2003
Posts: 1,203
i am trying to work with call long on acs 1.0. the call long seems to work ok but on calls transfered by auto attendant to an extension they dont seem to log weather they are answered or not. is it possible to log aa xfered calles to an ext. thanks. dave

Advertising Sponsor
Joined: Feb 2005
Posts: 12,310
Likes: 2
Member
***
Online Content
Member
***
Joined: Feb 2005
Posts: 12,310
Likes: 2
Make sure the AA picks up after the second ring.

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
Joined: Jul 2003
Posts: 1,203
davetel Offline OP
Member
OP Offline
Member
Joined: Jul 2003
Posts: 1,203
at first i had it set to 0 but then i changed it to more and till didnt log. looks like i updated the software and forgot. it said 6.0

Joined: Feb 2005
Posts: 12,310
Likes: 2
Member
***
Online Content
Member
***
Joined: Feb 2005
Posts: 12,310
Likes: 2
Caller ID information is sent between the first and second CO ring, so if the AA picks up too soon it will miss the information. In most cases like yours, having the AA pick up at zero or one ring is the reason. Or someone picking up the call on the first ring.

Watch the display of a phone set to ring on a line that the AA picks up to see if the CID is displayed before the AA picks up.

R6 actually added CID display of AA transferred calls on the destination extension.

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
Joined: Jul 2003
Posts: 1,203
davetel Offline OP
Member
OP Offline
Member
Joined: Jul 2003
Posts: 1,203
i did try it set for more rings but i didnt think to see if it was passing the caller id. thats a good idea. thanks


Link Copied to Clipboard
Most Recent 5 Post
Comdial DXP Call flows
by Rocket J Tech - 04/12/21 02:59 PM
24 VS 23 Gauge
by teldata1 - 04/09/21 10:28 AM
Bell System Central Office Rotation
by dexman - 04/09/21 01:30 AM
DSX 40 built in auto attendant
by dougster - 04/07/21 03:16 PM
SVMI-2 AND SVMI-2E
by dougster - 04/06/21 11:16 PM
Popular Topics (Views)
Forum Statistics
Forums93
Topics94,342
Posts639,398
Members49,445
Most Online5,661
May 23rd, 2018
Today's Birthdays
Hossmaan
Newest Members
Rocket J Tech, Jonce, Generoso, Flashy65, dv8inpp
49,445 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 57
Ruben 17
MJonas 7
Linked Banner to your Product or Website
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
35 members (sundance, ffej010, dougster, Touch Tone Tommy, Meyery2k, hbiss, BobRobert, Carl Navarro, FONEFXR, nortelvoip, Yoda, justbill, jeffmoss26, mongo5150, Mercenary Roadie, dude, MooreTel, JBean3329, Biztel Cuban Okie Tech, Curlycord, pvj, KRRath, Ruben, www.telcom1.net, Rocket J Tech, phonemeister, Silversam, nfcphoneman, Professor Shadow, newtecky, BalkyNY, NateBates, Iwatsu Guru, Ironhedz, Memphisribs), 454 guests, and 81 robots.
Key: Admin, Global Mod, Mod
Advertising Sponsor Spot 2
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners