web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#63928 02/01/10 07:38 AM
Joined: Jul 2009
Posts: 204
reaser Offline OP
Member
OP Offline
Member
Joined: Jul 2009
Posts: 204
I have one station that all of a sudden is displaying access denied when trying to make a call to another extension off-node. This extension can dial other extensions on the same node.

I checked the settings under device and feature codes/endpoints and they appear to be the same as the other extension that don't have a problem.

Where else should I be looking?

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#63929 02/01/10 02:08 PM
Joined: May 2005
Posts: 526
Member
Offline
Member
Joined: May 2005
Posts: 526
Access Denied on an intercom call? I've seen that for trunk access trying to get to a group you are not allowed to call. Destination Unreachable for trying to call across nodes, but never access denied on IC call. Other extensions can make a call to the extension you are trying to call?
I think I would try 2 things first a reboot of the phone system then if that doesn't help try import/export
Randy

#63930 02/01/10 03:52 PM
Joined: May 2009
Posts: 1,198
Member
*****
Offline
Member
*****
Joined: May 2009
Posts: 1,198
Could that station have been removed from the extension list used for outbound access to the remote node?

If it's using P0051, there should be no problem.

#63931 02/02/10 03:58 AM
Joined: Jul 2009
Posts: 204
reaser Offline OP
Member
OP Offline
Member
Joined: Jul 2009
Posts: 204
This extension can receive calls with no issues. Just IC calls off-node get the Access Denied. I have no idea what could have changed here.

I checked PP051 and the extension is listed. It was not listed in P0001. I added it then did an import/export. Problem Resolved.

Thanks guys, I had checked the Trunk Groups and I though the Extension Lists. I must have overlooked it.


Moderated by  Stix1 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,287
Posts638,793
Members49,767
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
212,221 Shoretel
188,993 CTX100 install
187,380 1a2 system
Newest Members
Robbks, A2A Networks, James D., Nadisale, andreww
49,767 Registered Users
Top Posters(30 Days)
Toner 23
teleco 7
dexman 5
dans 4
Who's Online Now
1 members (justbill), 142 guests, and 398 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5