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#639502 01/07/21 06:54 PM
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bditech Offline OP
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have an Avaya IPO essential and they want call forward for at night time to send calls to Messaging company. Not sure on how to do it on PRI so they can push a button on the way out the door and next day take it off

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bditech #639503 01/07/21 07:27 PM
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When I've done this before, I've had calls during the day point a a hunt group. Set the night destination of that group to a dummy user you create. Set the dummy users twinning destination to be the answering service. Then, create a button on the receptionist's phone to put that group in night mode.

There are likely a few other ways to do this too. That's what I like about IPO--20 ways to do the same thing.

bditech #639504 01/07/21 07:28 PM
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Set up extension to forward to AS. Then forward main number to that extension

bditech #639505 01/07/21 07:28 PM
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They want to forward all calls at night to the Messaging company?

Create a dummy user Extn 1234, set that user to unconditional FWD to the number you need (dialing 9 if need be). Also, enable hunt group forward.
Should be able to test, by calling 1234 from another extension.

Now create a dummy hunt group, call it night forward. Turn off Voicemail and any queuing and overflow. Make the only member in it, Extn 1234.
You can test, by calling that hunt group, which will ring the user, and use the FWD Unconditional.

Now, find out how your calls are ringing in. If they target a group, you can go into that groups Fallback tab, and set the Night Service Destination to the group you just created.

Finally you can go to any phone, and put a "Set Hunt Group Night Service". Can be on multiple phones, and when illuminated, is in night service...


An easier solution is if the calls go to a night attendant and there is an option to go to the after hours call center by pressing "0", you would just set the "0" to go to that Extn 1234 user, forwarded to the proper destination.

bditech #639506 01/07/21 07:29 PM
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HA. I was hoping as i got sidetracked, that TTT didnt reply as i had all that typed out....

Andy, Hitech, thanks for the help.

bditech #639508 01/07/21 08:43 PM
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Mongo, thats what i said.

bditech #639509 01/07/21 09:14 PM
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Mongo, you mentioned an important part that I had forgotten about (all but 1 of my IPO's have been replaced with Aura). The dummy user needs to be in a dummy hunt group. IIRC, the night destination can only be another group. So, put the dummy user in the dummy group, and point the real group's night destination to the dummy group.

Last edited by Andyreed; 01/07/21 09:18 PM.

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