phone does not transfer to voicemail

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phone does not transfer to voicemail #639581 01/14/21 11:16 PM
Joined: Oct 2009 Posts: 57 Cozad, NE Duane F. OP Member
OP Duane F. Member Joined: Oct 2009 Posts: 57 Cozad, NE	I have a sub with a ctx 100 system. I added a new line, line 5, to the system yesterday for one specific extension. The ext. is cf-bna to the voice mail system, ext 555. Calls coming in on lines 1-4 call forward to vm as they are supposed to. Any call coming into that ext. on line 5 just rings and never forwards. Any ideas? Last edited by Duane F.; 01/14/21 11:16 PM.

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Re: phone does not transfer to voicemail Duane F. #639593 01/15/21 03:51 PM
Joined: Apr 2005 Posts: 2,490 Likes: 1 St. Louis, Mo 63025 dans Member
dans Member Joined: Apr 2005 Posts: 2,490 Likes: 1 St. Louis, Mo 63025	There should be a setting to configure line 5 as DIL (direct inward line). Note: I'm not sure if this is Toshiba's description. I'm more familiar with the NEC systems, we configure the line as DIL we enter the extension number giving the extension owner ship of the line so it will forward into the user mailbox instead of AA. I hope the info above will give you a clue what to look for in the CTX100 We get old too soon, smart too late

Re: phone does not transfer to voicemail Duane F. #639606 01/15/21 08:56 PM
Joined: Jun 2005 Posts: 2,664 Likes: 5 Irvine, CA US newtecky Member
newtecky Member Joined: Jun 2005 Posts: 2,664 Likes: 5 Irvine, CA US	In Toshiba, they call it DIT, Direct Inward Termination (Prg 310 under Trunk assignments). It is pretty much the same thing as the NEC. You can also assign the extension as the owner of that line in the Key assignments. When an extension is an owner of the line, then the calls will forward based on the user's call forwarding. In either case, the calls will go to the user's voicemail box and not the AA. Last edited by newtecky; 01/15/21 08:56 PM. David Tele Express Business Systems

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