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new installation - ip office BASIC. is there any way to answer calling group calls that are not answered using a specific mailbox? Also how do check another mailbox messages from other phones.

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Checking another mailbox dial Intercom 778 instead of 777.
Don't know of a way to cover a calling group to a mailbox on Basic

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For the cost of another phone...you can get to Essential Edition...and not mess with Basic...(my suggestion)

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Thanks guys, that's what I was thinking with the basic version, might go to essential. Did not know or forgot about the 778.

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More problems with this install. It seems that whenever I try to do a call pickup I connect but can't hear the other caller. the worst is if the calls go through the auto attn. Right now all calls are answered by AA then most calls are routed to single phone that rings, others in the group try to pick up the call but can't hear the caller. the caller CAN hear them. very strange.. Any help???

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Have you tested the CO lines. And are they pots , digital or SIP

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That was my first thought. They are digital coming through an adtran that converts to individual line. Is there a particular setting that needs to be checked??

Last edited by High Mesa Communications; 03/03/21 10:13 PM.
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Have you confirmed that the ringing phone DOES have 2-way audio when answering that call that is transferred from the AA, and that only using the Group Pickup to pull the call to another extension does NOT have 2-way audio? Because that's a really weird symptom.

Change the ICR to go directly to the group, bypassing the AA. Confirm again if the ringing phone has 2-way, and group pickup does not.

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Seems to be only on transferred or call pickup calls that come through an intercom path. When the AA is not in the mix, they can use the call pickup, but if they answer the call, then transfer it to another extension they can't hear the caller.

Last edited by High Mesa Communications; 03/04/21 05:47 PM.
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What release, what kind of phones? J series had an issue on early R11 with no audio on transferred calls. Put the no audio call on hold or park and pick it back up and the audio would be there.

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