EMP & Lightning Home Surge Protection
EMP - Click Here!
Global Test Supply
Linked Banner to your Product or Website
eCommerce website for sale!
Previous Thread
Next Thread
Print Thread
Rate Thread
#640296 03/12/21 01:35 AM
Joined: Mar 2007
Posts: 176
RUSS K. Offline OP
Member
OP Offline
Member
Joined: Mar 2007
Posts: 176
I was out today on a DSU II that I installed years ago. The operator wants to forward her phone to a different room when she is not at her desk. Told her to go into the display menu, CFWD, etc. all that stuff. When she goes to CFWD, gets a busy. I am trying to remember, but I think that that option was turned off. In the manual it says to reverse those options, to default it. Today I logged in with the PC and thought I could bring it back, but can't find re-enable. I do have a backup of the DBase on my PC, but if I default it, that means that I need to reprogram it from the start by hand, and I think I'll be opening a can-of-worms.

Is there a way to re-enable the CFWD option without a full re-programming? Anyone run into a situation like this. It's amazing, but I still remember most of the codes to program it from the phone.

Thanks for any input.


RUSS K.
Global Test Supply 728x90
Joined: Jun 2001
Posts: 3,193
Likes: 2
Administrator
*****
Online Content
Administrator
*****
Joined: Jun 2001
Posts: 3,193
Likes: 2
Hello Russ

Try asking Admin RATHER BE FISHING, he very good with Comdial!

Joined: Aug 2004
Posts: 9,043
Likes: 3
Admin
*****
Online Content
Admin
*****
Joined: Aug 2004
Posts: 9,043
Likes: 3
If call fwd has been denied system wide it is in program 29 feature 15. To deny personal call forward is program 29 and feature code 33. Or in program 29 you could dial 34 to enable all features. Curious if it is just the operator position.


[Linked Image]
Joined: Mar 2007
Posts: 176
RUSS K. Offline OP
Member
OP Offline
Member
Joined: Mar 2007
Posts: 176
Thanks RBF:
I was in the manual the other day, and know it is PGM 29, F15. Knowing that it was off, I tried F15, but it didn't come back on. There is a BSS console attached, and no lights changed. Kept reading further, and all the manual says is to do to turn them back on is to default the system. The original boss didn't want anyone to use CFWD, but use VMail instead, that's why I turned it off. The only one that need the feature is the Operator, but being allowed for everyone else isn't an issue. I didn't see the Feature 34 listed in the manual. I will certainly give it a try. Really don't want to reprogram the entire system.

As for your last part of the question, it is also disabled for everyone else. About 2 years ago, I installed a CID-04 on the system, and I couldn't get it to ignore the first ring, but just left it alone, since it rings the Auto-Attendant. But I saw that that feature could also be disabled. That's probably why that didn't work either.

Will see what happens.

Thanks again.


RUSS K.

Link Copied to Clipboard
Advertising Sponsor
Popular Topics (Views)
Forum Statistics
Forums94
Topics93,299
Posts634,163
Members49,501
Most Online5,661
May 23rd, 2018
Today's Birthdays
There are no members with birthdays on this day.
Newest Members
Geli, wlampert, borgIT, Nadeemkhattak, NZAndy101
49,500 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 9
Toner 7
Ruben 4
Advertising Sponsor Spot 2
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
18 members (nortelvoip, RATHER BE FISHING, Mercenary Roadie, Carl Navarro, hitechcomm, BobRobert, Yoda, EV607797, Silversam, Tip&Ring, nameless, Geli, Ruben, JGN, Professor Shadow, sundance, pvj, justbill), 145 guests, and 38 robots.
Key: Admin, Global Mod, Mod
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners
landing page builder Antiransomware 300x250 Your Business Phone Service in the Cloud