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#640469 03/23/21 09:21 AM
Joined: Feb 2019
Posts: 22
MJonas Offline OP
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Joined: Feb 2019
Posts: 22
We are using SIP Carrier for ourside line that supports FAX T.38 option.
The FAX T.38 option is activated per standard in officeserv and MGI/OAS Card.

We tried to send several faxes but it does not work very well. I don't know if Officeserve is using the T.38 standard.

The question is: how does officeserv know that we are sending a fax or when to switch over to T.38. I didn't find any setting.

Thank you


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MJonas #640471 03/23/21 07:50 PM
Joined: Jun 2006
Posts: 2,880
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Joined: Jun 2006
Posts: 2,880
The system and your sip provider should auto negotiate t.38 when they detect fax tones.
You may need to use g711 for your codec rather than g729

Fax over ip I found to be unreliable. We always converted them to vfax (email based send/receive) if the carrier supported it.

Moderated by  nameless, pvj 

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