Phone Systems

Sponsored by Atcom
Get a free phone!
Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
Joined: Sep 2008
Posts: 19
spowers Offline OP
Member
OP Offline
Member
Joined: Sep 2008
Posts: 19
Hello~

We have a 550.0010 Inter-Tel Axxess system. Friday our voicemail system was acting up but seemed fine when I left for the weekend. Monday when I came in the computer was dead. Looking at it I thought it was the hard drive so I cloned the drive and put it back in but it was actually the Capacitors. So after replacing the Caps the computer is once again alive. So I put the original hard drive back in and everything seemed to come back. Problem I have now is I can dial into the voicemail access it rings and acts like it's picking up but no recordings and sometimes it does display password on my display but when I type it in it does nothing. Unfortunately the OPC PCM card doesn't have any lights to tell me if it's that card that is dead. My fax card (that we don't use any more) has lights but that doesn't help me. I also have 2 VPC cards but there just internal. Can anyone point me in the right direction to what my problem actually is? Thankfully my phone system but the applications is working okay. Thanks in advance for any help.


Thank you, Sherri Powers
Atcom VoIP Demo
Get a VoIP Demo Today
Joined: May 2002
Posts: 4,216
Likes: 5
Moderator-Avaya, Polycom
*****
Offline
Moderator-Avaya, Polycom
*****
Joined: May 2002
Posts: 4,216
Likes: 5
From my memory, and that's questionable on these old systems, I would say your VM system needs to be reprogrammed or worse yet, replaced.

Joined: Sep 2008
Posts: 19
spowers Offline OP
Member
OP Offline
Member
Joined: Sep 2008
Posts: 19
This is an old system and I would be okay with having to reprogram the VM but I believe it's the actual communication form the VM PC to the actual Frame. I was wondering if anyone knew what actual card communicates with the frame. I'm thinking it's the OPC PCM card but I wanted to make sure before I try and hunt one down. Thanks.


Thank you, Sherri Powers
Joined: May 2002
Posts: 4,216
Likes: 5
Moderator-Avaya, Polycom
*****
Offline
Moderator-Avaya, Polycom
*****
Joined: May 2002
Posts: 4,216
Likes: 5
Sorry, no idea

Joined: Dec 2002
Posts: 9,418
Likes: 1
Member
*****
Offline
Member
*****
Joined: Dec 2002
Posts: 9,418
Likes: 1
which voicemail is it?


Jeff Moss

Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
Joined: Sep 2008
Posts: 19
spowers Offline OP
Member
OP Offline
Member
Joined: Sep 2008
Posts: 19
We have a 550.0010 Inter-Tel Axxess system.


Thank you, Sherri Powers
Joined: Aug 2004
Posts: 9,087
Likes: 9
Admin
*****
Online Content
Admin
*****
Joined: Aug 2004
Posts: 9,087
Likes: 9
Is this the PC based Intertel system- no external KSU?


[Linked Image]
Joined: Sep 2008
Posts: 19
spowers Offline OP
Member
OP Offline
Member
Joined: Sep 2008
Posts: 19
Hi~ We have two computers one for the phone system and one for the voicemail. We also have 3 Frames that it all connects (KSU). I could take pics if that would help.


Thank you, Sherri Powers
Joined: Dec 2002
Posts: 9,418
Likes: 1
Member
*****
Offline
Member
*****
Joined: Dec 2002
Posts: 9,418
Likes: 1
pictures would help


Jeff Moss

Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
Joined: Sep 2008
Posts: 19
spowers Offline OP
Member
OP Offline
Member
Joined: Sep 2008
Posts: 19
Hi Jeff.

Any help is appreciated.

The computer pic is the actual VM computer. Let me know if the back of the Phone computer would help. Thank you.

Attached Images
IMG_4901.JPG IMG_4899.JPG

Thank you, Sherri Powers
Joined: Dec 2002
Posts: 9,418
Likes: 1
Member
*****
Offline
Member
*****
Joined: Dec 2002
Posts: 9,418
Likes: 1
I see two PCM cables, one from the OPC and one from the CPU and I see two PCM cables on the VM computer.
Looks like you have another OPC in the 3rd cabinet.
Do you know what it's doing?


Jeff Moss

Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
Page 1 of 2 1 2

Moderated by  Stix1 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,632
Posts635,886
Members49,590
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
dbman, Irving Ross, rburris389, RHS, wood, XetaTech
Newest Members
TVCTech, joe angi, TommyKay, 電信小吳, Partswatch
49,589 Registered Users
Top Posters(30 Days)
dexman 10
Toner 7
Yoda 5
dans 5
Who's Online Now
3 members (jacktel, Professor Shadow, Curlycord), 23 guests, and 13 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Best VoIP Phones | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2022
Powered by UBB.threads™ PHP Forum Software 7.7.5