Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#640769 04/23/21 01:52 PM
Joined: May 2005
Posts: 141
Member
OP Offline
Member
Joined: May 2005
Posts: 141
I have a customer with a CICS 6.1. After years of working properly, recently caller-id from mobile devices has stopped working. Instead of getting the name like they always have, they now just get "/w" all the time. If I plug a standard telephone into the Comcast interface, I get the caller id as I should every call. If I reset the system, it works for one call, then reverts back. Any ideas? Thinking of defaulting the system and reprogramming. As far as replacing equipment, I would not know whether to change the KSU, the SW, or the CI card?

Atcom VoIP Demo
VoIP Demo
Joined: Dec 2003
Posts: 2,086
Moderator-Nortel
Offline
Moderator-Nortel
Joined: Dec 2003
Posts: 2,086
You say, "FROM mobile devices".

Are you saying that any cell phone calling the site, no caller ID?
But land lines calling the site -it works ok?
That is weird.

Cell phones are known for NOT sending Caller ID Names but usually sends the phone number.
But reading between the lines......
I would start with the CallerID trunk card.

But if you get good CLID on the Digital phones, I would look at the Provider as the issue.


If CON is the opposite of PRO
Then what is the opposite of Progress?
Joined: May 2005
Posts: 141
Member
OP Offline
Member
Joined: May 2005
Posts: 141
Yes it is only when someone calls from cell phones. Sometimes the carrier only sends "wireless" or "Atlanta", but even so, we are not getting that. Up until about 2 months ago it worked fine.

Already eliminated provider. Works on butt set every time.

Joined: Aug 2002
Posts: 1,017
Likes: 1
Member
Offline
Member
Joined: Aug 2002
Posts: 1,017
Likes: 1
We had that issue here in NJ. I called Comcast and they made the adjustment. Took a couple days. The Comcast phone rep said it only seems to affecting Nortel systems. They should be able to fix this.

Joined: Dec 2003
Posts: 2,086
Moderator-Nortel
Offline
Moderator-Nortel
Joined: Dec 2003
Posts: 2,086
Which provider is it?

What jsaad said, reminded me that there is a code that Spectrum had to put in for things to work.
That might be the same for other providers.


If CON is the opposite of PRO
Then what is the opposite of Progress?
Joined: Nov 2008
Posts: 45
Member
Offline
Member
Joined: Nov 2008
Posts: 45
I am searching thru the posts, with the same problem.

Nortel MICS, don't know the software release off the top of my head. Two CI cards, with 7 analog CO's that gets correct name and number on some calls but on some calls just gets [V for the name but does get the number.

Carrier is Comcast and I haven't called them yet, but I will.

Thanks.


Edward
Joined: Aug 2003
Posts: 5,147
Moderator-Vertical, Vodavi
*****
Offline
Moderator-Vertical, Vodavi
*****
Joined: Aug 2003
Posts: 5,147
From here: https://www.xfinity.com/support/articles/verified-caller-id

Verified Caller ID
The word “Verified” (or the letter “V”) will appear next to some incoming calls on your caller ID, voicemail logs or TV screen (for Xfinity X1 customers). This will indicate that the call is coming from a phone number Comcast is able to verify.


Moderated by  MooreTel, NTlayoff 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,740
Posts636,411
Members49,619
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
CapeTownCraig, David S McCullough, Deshmukh_San
Newest Members
RockyTop, Homer Domer, Lane, AMS Technology C, Chrontel
49,618 Registered Users
Top Posters(30 Days)
jsaad 7
Toner 7
Who's Online Now
1 members (Yoda), 90 guests, and 11 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2022
Powered by UBB.threads™ PHP Forum Software 7.7.5