Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Apr 2011
Posts: 12
hsolo Offline OP
Member
OP Offline
Member
Joined: Apr 2011
Posts: 12
Good Morning All,

I’m having a weird issue with a NS-700 unit.

When an incoming call is received on CO1 – Line 1 (ICD 601 – Ext 101) and its being transfer to either of two extensions (ICD 602 – Ext 102 & 103) the line one for some reason if answered or unanswered gets stuck.

After this happened if you call Line 1 (CO1) it rings on your side but not on the phone itself.

Anyone got an idea of what’s up with this or how to force the system to release the line?

Line configuration & Extension info

CO1 – Main line (ICD 601) - 101
CO2 – Line 2 (In ICD 602) - 102
CO3 – Line 3 (In ICD 602) - 103
CO4 – Private use for back office (Not in an ICD) - 104

There are 5 extensions (101 – 105)

You help as usual is greatly appreciated.

Atcom VoIP Demo
VoIP Demo
Joined: Jan 2007
Posts: 2,102
Likes: 1
OBT Offline
Admin
*****
Offline
Admin
*****
Joined: Jan 2007
Posts: 2,102
Likes: 1
When you said it gets stuck, do you mean it lights the line key and stays solid red


“I have not failed. I've just found 10,000 ways that won't work.”
Joined: Jan 2005
Posts: 15,346
Likes: 10
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,346
Likes: 10
I wonder if you're receiving calling party disconnect from the service provider on your lines. The absence of this feature causes lines to get locked up in literally any brand of system. If you place each of the lines on hold and the calling party hangs up, do the lines drop properly? If not, that is likely the cause for your problem. You'll need to test this and if necessary, get them involved to correct the line issue.


Ed Vaughn, MBSWWYPBX
Joined: Jan 2009
Posts: 821
Member
Offline
Member
Joined: Jan 2009
Posts: 821
How are the lines delivered to the customer? Are they plain analog POTS lines, or are they delivered via some flavor of VoIP (Fiber, coax, wireless, etc) and then converted to analog for handoff to the NS700? Could be an issue with the demarc if the lines are delivered via VoIP. I have seen that before.


Moderated by  Carl Navarro, OBT 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,739
Posts636,410
Members49,618
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
CapeTownCraig, David S McCullough, Deshmukh_San
Newest Members
Homer Domer, Lane, AMS Technology C, Chrontel, RonZ1971
49,617 Registered Users
Top Posters(30 Days)
jsaad 7
Toner 7
Who's Online Now
0 members (), 23 guests, and 11 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2022
Powered by UBB.threads™ PHP Forum Software 7.7.5