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#641399 08/24/21 10:54 AM
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I have a few customers when caller hits auto attendant system won't recognize tone. this is intermittent and seems to be from wireless AT&T and Consumer Wireless accounts. Are there settings on the system that can be tweaked for this? Thanks.

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This on outbound or inbound calls?
Sip, pots or isdn trunks?
Ip, sli or dgp phones?

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Only inbound when calls get answered by auto attendant. Analog pots trunks

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Many years ago I remember something similar. That's when we started getting the tone_db.inf file with the new software.
Double check you have this file

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Thanks Nameless. I'll check


Moderated by  nameless, pvj 

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