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Joined: Apr 2007
Posts: 620 Likes: 2
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Joined: Apr 2007
Posts: 620 Likes: 2 |
Customer has 7100 MP10a assigned 361 in page zone 5. get no audio to my butt sett. Processor bad? Thanks.
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Joined: Dec 2010
Posts: 681
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Joined: Dec 2010
Posts: 681 |
Are you checking the white/green pair?
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Joined: Apr 2007
Posts: 620 Likes: 2
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Joined: Apr 2007
Posts: 620 Likes: 2 |
Yes, The other thing I found is MOH is not receiving audio to the system.
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Joined: Aug 2011
Posts: 375
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Joined: Aug 2011
Posts: 375 |
At the very least, the MISC port sounds done. Assume you tried a system reset...
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Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
Can we assume that page and moh was working before with no changes to the wiring?
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Joined: Apr 2007
Posts: 620 Likes: 2
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Joined: Apr 2007
Posts: 620 Likes: 2 |
We swapped out a very old Panasonic so not sure about the paging system. Put my butt set on the page output and dial 555 and no audio.
On the MOH we provided a new unit and I do get audio coming from the player but not to the system.
We are going to replace the processor today. Thanks.
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Joined: Apr 2007
Posts: 620 Likes: 2
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Joined: Apr 2007
Posts: 620 Likes: 2 |
Another thing came up. Can do a remote backup of phone system Dbase but can't backup voicemail.
I get "Back Up Failed" message and system disconnects.
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Backing up locally or remotely?
If remotely you'll need to be able to ftp into the vm. Some routers don't forward fyp well.
Some of the vm data is stored on the sd card, but not mailbox greetings.
Can you access system wide parameters via dm ok?
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Joined: Apr 2007
Posts: 620 Likes: 2
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Joined: Apr 2007
Posts: 620 Likes: 2 |
Remotely. Turns out I could not access anything on the voicemail side. Did a system reset and access to voicemail side is working. Seeing lots of this lately. Not sure why.
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Joined: Apr 2007
Posts: 620 Likes: 2
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Joined: Apr 2007
Posts: 620 Likes: 2 |
Just to follow up problem was a bad processor (or at least the misc port) swapped out and OK now.
Thanks for all the help.
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