Setting up Music on Hold

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Setting up Music on Hold #64165 03/15/10 03:09 AM
Joined: Feb 2010 Posts: 11 Texas thatsameanhammswann Member
thatsameanhammswann Member Joined: Feb 2010 Posts: 11 Texas	I was wondering how to set up music on hold. I have an IPOD hooked up to my Back up CPS. I'm not sure how to go about configuring the system to point to this IPOD while someone is on hold. The help points to Trunk groups but I'm not sure how sure what steps to take. Any info will help.

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Re: Setting up Music on Hold #64166 03/15/10 04:34 AM
Joined: Feb 2010 Posts: 11 Texas thatsameanhammswann Member
thatsameanhammswann Member Joined: Feb 2010 Posts: 11 Texas	I have the IPOD plugged into the MOH port on the master Central Processing Card. Music-on-hold under CO Trunk Groups is pointing to that same card, 02:08 Central Processor / PCMA. I am able to change the value here to "Tick Tone" and I'll hear it while on hold. When I change the value back to "Board" I don't hear the music on the IPOD. I'm not sure why this wouldn't be working but I am just a novice when it comes to this stuff. Any help would be appreciated!!

Re: Setting up Music on Hold #64167 03/15/10 05:29 AM
Joined: May 2009 Posts: 1,198 Connecticut DND ON Member
DND ON Member Joined: May 2009 Posts: 1,198 Connecticut	Make sure you're using a stereo to mono adaptor on the iPod cable.

Re: Setting up Music on Hold #64168 03/17/10 03:36 AM
Joined: Aug 2005 Posts: 6,692 USA MacGyver Member
MacGyver Member Joined: Aug 2005 Posts: 6,692 USA	Quote Originally posted by DND ON: Make sure you're using a stereo to mono adaptor on the iPod cable. That one will get you into trouble every time. :thumb:

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