Business Phone Systems

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#64173 03/15/10 09:46 AM
Joined: Mar 2010
Posts: 1
OP Offline
Joined: Mar 2010
Posts: 1
Hello, I have been very impressed with the expertise of members who participate in the forum. Thanks for all the good info. I have an 8622 that I just can't get to work right.
In total I have 6 8622's and 5 of the 6 work fine. I have one that connects fine to the IPRC. I can dial out and can receive calls. Problem is they cannot hear me but I can hear them fine. I can also hear my own voice almost like the transmit side of this 8622 is in loopback. I have cheked settings and everything looks identical to others that are working. Switch is an Axxess running 9.100. 8622 is accessing via DSL, like all the others, and is configured the same. I did notice that the "Network Configuration" on this one had the wrong address for "Remote Server IP Address". I changed it to match the others but still no joy... Any suggestions would be very much appreciated.

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VoIP Demo
#64174 03/17/10 05:25 PM
Joined: May 2005
Posts: 526
Joined: May 2005
Posts: 526
Welcome to the board
I would start with swapping mac address' with one that works and see if the problem stays with the phone or moves to the other. To do this you will need to put a fake address on the first one so you aren't duplicating the number, then go back and put the correct number in after setting th second phone. This will tell you if it's a phone issue or a programming issue. It could be something as simple as a bad handset but narrowing it down to programming or hardware will help a bunch

#64175 04/01/10 04:52 PM
Joined: May 2006
Posts: 24
Joined: May 2006
Posts: 24
Have you tried to re-firmware the 8622? I've had weird issues with 8660s and new firmware was usually a resolution.


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