Phone Systems

Sponsored by Atcom
Get a free phone!
Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: May 2004
Posts: 325
Member
OP Offline
Member
Joined: May 2004
Posts: 325
Hi all,

My customer converted to AT&T Fiber with the CO lines broken out to SIP/analog on the AT&T ports, now after the move the customer is stating that they cannot hear the caller and what I experienced myself that I could barely hear them when I called.

The problem appears to be intermittent and in house calls sound fine.

I've done the calibration per NEC tech and that hasn't solved the issue.

I'm going to take a CO line simulator to site to compare My line versus AT&T

Any suggestions would be appreciated.

Thanks,

Mark

Atcom VoIP Demo
Get a VoIP Demo Today
Joined: Sep 2004
Posts: 4,054
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,054
Check your cabling and if that checks out make sure their lines are running g7.11 on the ATT side. If the cabling is good and the only difference is the carrier as they say.....

Joined: May 2004
Posts: 325
Member
OP Offline
Member
Joined: May 2004
Posts: 325
Thanks for the reply,

Earlier today I used my Viking dial tone simulator in place of the AT&T SIP/ANALOG lines and there was a major difference in call quality in terms of volume & clarity so I ask the customer to get a vendor meet between myself & AT&T, I need to make note of requesting g7.11

Thanks again


Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,521
Posts635,349
Members49,569
Most Online5,661
May 23rd, 2018
Popular Topics (Views)
Today's Birthdays
Bob Lafleur, Chez, Jodi Wurts, Miltonar
Newest Members
Implementing1A2, DLP, jaywin, dust0vich, Edward Clark
49,569 Registered Users
Top Posters (30 Days)
Toner 14
dexman 7
Who's Online Now
0 members (), 6 guests, and 14 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: VoIP Phones | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2022
Powered by UBB.threads™ PHP Forum Software 7.7.5