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Joined: Feb 2010
Posts: 496 Likes: 1
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OP
Member
Joined: Feb 2010
Posts: 496 Likes: 1 |
I have a customer that is using their Engenius phone system with four analog extensions and they assigned one extension to each phone they have four lines and four phones line one goes to extension 10 line 2 goes to extension 11 line 3 goes to extension 12 in line for goes to extension 14
Making calls out works totally fine however when I called two of the analog extensions going into the base station both extensions 11&12 rang for some reason time reason and I’m not sure why
I think there’s something wrong with the base unit
When I call Line to extensions 11 should only ring however extension 12 also rings
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Joined: Nov 2004
Posts: 1,580 Likes: 1
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,580 Likes: 1 |
what is the source of the analog extensions? it sound like maybe whatever is ringing ext 11 is in a ring pickup group to ext 12.
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Jan 2005
Posts: 340
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Member
Joined: Jan 2005
Posts: 340 |
Try menu, 4 (call settings) and make sure the extensions are not in a group. thats the only thing i can think of
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