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Joined: Dec 2008
Posts: 239
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Joined: Dec 2008
Posts: 239 |
Has anybody had a instance when the Inmail loses audio on some, mainly the first port especially on a SV9100. A reset will fix it but was wondering what causes it. When you call the inmail it answers with no audio internal & external calls. Thanks.
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Joined: Sep 2004
Posts: 4,220 Likes: 2
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Joined: Sep 2004
Posts: 4,220 Likes: 2 |
Is this system IP or digital?
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Joined: Dec 2008
Posts: 239
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Joined: Dec 2008
Posts: 239 |
Digital. Has happened to other customers with Digital & IP...
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Joined: Sep 2004
Posts: 4,220 Likes: 2
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Joined: Sep 2004
Posts: 4,220 Likes: 2 |
Well a lot there...possibly a bad CPU/SD. If they are using vmail/email make sure all the addresses are valid and working properly. Third, wireshark. I have seen where a processor can be DOS attacked on a network especially if CDP is turned on Cisco switches. That can cause precisely that where you lose voice.
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Joined: May 2019
Posts: 38 Likes: 1
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Joined: May 2019
Posts: 38 Likes: 1 |
I've had it happen in the past. I know there was a software upgrade which addressed this issue. The sites which had it happen was resolved when I upgraded their software. I think it was somewhere around v5-6 if I remember correctly.
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