sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Cross view ACD Agent Status?

Probably ain't worded right, but didn't know how else to.

We have two major sites, with an OPERATORS hunt group member at both offices. As currently set up, either operator at either site, or both, can be logged in and take calls. This has worked pretty well until recently, when we've been a little short staffed.

Now there will be times that one of the operators has to step away from their station to do other business, with the assumption being the other can take the calls.

What's happening is they have times when they both log out at about the same time - not good.

Is there a way to program a light (button) to show the OTHER OPERATORS STATUS (Logged In/Out)? This way I could tell them 'Don't you dare log out unless that light is lit', and the converse?

TIA

How about a DSS key for each other’s extension?

When they step away from the desk, put the phone into DND instead of logging out, and they’ll see the DND status on the DSS key.

Carmac,

Use ACD Agent Toggle feature code 328 . This is a toggle feature code that logs the station in or out of all associated ACD hunt groups at once.

If the ACD Agent Toggle feature code (328) is programmed on a user-programmable key with a lamp, the lamp will be lit when the agent is logged in to an ACD hunt group and available to receive calls and it will be unlit when the agent is logged out.

Randy