Mivoice office 250 DEE automatically turns on|Sundance Business VOIP Telephone Help

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Mivoice office 250 DEE automatically turns on #644312 02/17/23 01:34 PM
Joined: Oct 2011 Posts: 11 NORTH IDAHO TNTJEFF OP Member
OP TNTJEFF Member Joined: Oct 2011 Posts: 11 NORTH IDAHO	Hello. I have a customer with a Mivoice 250 with 6.3 SP1 software. They are reporting that the Dynamic Extension Express feature will automatically turn on their phones. When I went to the site I noticed that the DEE toggle button that was programmed on most of the phones was on even though the user had said that they had turned it off repeatedly. I could not get the problem to reoccur. Has any one else experienced this problem?

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Re: Mivoice office 250 DEE automatically turns on TNTJEFF #644317 02/18/23 06:12 PM
Joined: Oct 2009 Posts: 109 Wisconsin Cans and String Member
Cans and String Member Joined: Oct 2009 Posts: 109 Wisconsin	Is the a Phone Manager server connected to it? Xarios/Dimensions Inter-tel Axxess, Mitel CS/HX5000, MiVoice Office CCS/CSM, VPU, EM, ATM4, A+, CTP+, NET+, OAISYS, Audicodes, Polycom, Spectralink, NEC Red, Samsung, Mitel Call Recording, Mitel MBG, MiVoice Office, Xarios. Mitel Phone Manager

Re: Mivoice office 250 DEE automatically turns on Cans and String #644329 02/23/23 07:55 PM
Joined: Oct 2011 Posts: 11 NORTH IDAHO TNTJEFF OP Member
OP TNTJEFF Member Joined: Oct 2011 Posts: 11 NORTH IDAHO	Thanks for the response. Several people at this site use Phone manager on their desktop and there is a CT gateway server that I believe is used as its interface to the Mivoice 250. I did not install this system so I did not set up the CT gateway server.

Re: Mivoice office 250 DEE automatically turns on TNTJEFF #644824 05/25/23 11:45 AM
Joined: Oct 2009 Posts: 109 Wisconsin Cans and String Member
Cans and String Member Joined: Oct 2009 Posts: 109 Wisconsin	Sorry for the late reply but teh Phone Manger is overriding the DEE settings in the 250 most likely. Inter-tel Axxess, Mitel CS/HX5000, MiVoice Office CCS/CSM, VPU, EM, ATM4, A+, CTP+, NET+, OAISYS, Audicodes, Polycom, Spectralink, NEC Red, Samsung, Mitel Call Recording, Mitel MBG, MiVoice Office, Xarios. Mitel Phone Manager

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