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#645176 07/31/23 01:01 PM
Joined: May 2002
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Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
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Joined: May 2002
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Customer reports squalling and loud static on both incoming/outgoing and intercom calls.
Any thoughts before I go out there ?

Thanks

Ken

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Joined: Aug 2004
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If the phones are 9508's on speakerphone, try turning off echo cancellation. If it wasn't affecting intercom calls I would suggest a reboot which re-tunes the POTS lines...


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Joined: May 2004
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Moderator-Avaya
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Just usual stuff. Replace curly cords...try phone at the core

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Moderator-Avaya, Polycom
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1416 phones. And its. On all phones

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Sorry then - no real ideas here other than to reboot the IPO.


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Joined: May 2002
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Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
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Joined: May 2002
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Solved. Replaced Combo card in slot 1 and solved problem

Thanks

Ken

PS. Powering down do not fix

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Thanks for reporting back! Come to think of it we ran into something similar on this old thread: https://atcomsystems.ca/forum/ubbthreads.php/topics/641583/crackly-vcm-channels#Post641583

The Combo card had some kind of black build up on the exposed contacts which resulted in noise and crackling for any call that involved a VCM channel. As far as I know it didn't affect digital to digital calls...


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