sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Direct Inward Dial not working with Comcast Cable

Since we changed from Integra to Comcast Cable, our Direct Inward Dial numberts default to our main number which answers with our auto attendant. Our clients were able before the switch to dial our DID number and get our extension without going through the hassle of the main auto attendant.

I have spoken with Comcast and they said we are set up for DID so we need to have a setting changed on our phone system that allows that to happen.

Our phone guy we were using has retired and I cannot seem to get anyone who wants to come out without paying over $300 to look at our system. We are a small company and I can get into the system myself and change settings but I will need to know if this is possible and how to do it.

Since I am not a techie but a grandmother, if you know how to do it, please drill down to where I need to go and what I need to change.

Thank you in advance for your help. You guys are great!

Verify with Comcast how many digits they are sending for the DID's. You will then want to verify in your Call Routing Tables that you are set to receive that amount of digits.

My experience with Comcast tells me they don’t even know how to spell DID, let alone know how it works.

I contacted Comcast and they don't have a clue how many digits they are sending with the DID's. I guess they will be no help :-(.

Where would I check to verify the digits on the Call Routing Tables and how would I change them if I finally do get someone who knows what they are talking about? Thanks in advance for your help - I just need a drill down of where to find this in the system.

I will call back later and hopefully get someone who will know what I am talking about at Comcast.

Is this a PRI or channelized T1?

PRI

System\Trunk Related Information\Call Routing Tables

On the far left are the DNIS digits (patterns) that you are receiving. 4 is a very common length to receive although it can virtually be just about anything.

For instance, if you were receiving 4 digits from Integra you would have a hypothetical pattern of 1234 on the far left and so on. If now Comcast is only sending 3 digits you would have to change that pattern to be just 234 etc.

To find out what they are sending, create a new entry in your Call Routing table with a pattern of '+'. Make the Ring-In Destination a display phone. Drag this pattern to the top of the table.

Go to System\Endpoint-Related Info\Flags\Outside Party Call Info Has Priority. Remove yer display test fone from this list.

Make a test call. You should see the DNIS digits Comcast is sending on the display of your test fone. Make sure you drag the '+' pattern back down below all of your DID patterns when you are done testing.

I called Comcast again - they told me they send 10 digits because the phone number has 10 digits. Superfoneguy - I did what you said and when I called that number - it went straight to the main number. Now that I have deleted that number from the Outside Party Call info they can no longer receive calls. How do I add them back?

Stix 1 - everything is in table 1 - DID day and DID night (all of our numbers are in DID day). In table 2 - there is the main phone number. There are no other numbers in any of the other tables.

I hope I didn't mess up our phone system by taking the guys phone number out of the outside party calling info list. HELP

Superfoneguy - I found out how to enter the extension back into the Outside Party Call Info and it is now there but when someone calls and enters his extension it calls another extension.