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Joined: Mar 2010
Posts: 48
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Member
Joined: Mar 2010
Posts: 48 |
Does anyone know the flag that is responsible for allowing an extension to receiving another call while on the phone? Currently, when someone is in an active call and another party rings in it goes directly to voicemail versus giving the user the option to pick up the incoming call. Thanks for any help!
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Joined: Jun 2010
Posts: 797
Moderator-Inter-Tel
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Moderator-Inter-Tel
Joined: Jun 2010
Posts: 797 |
It is in the System Forwarding Path for the extension having the problem. Uncheck 'Busy' and you should be all set.
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Joined: Aug 2005
Posts: 908
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Joined: Aug 2005
Posts: 908 |
I also uncheck "DND" so DND Override can be used.
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Joined: Mar 2010
Posts: 48
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Joined: Mar 2010
Posts: 48 |
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Joined: Nov 2004
Posts: 47
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Joined: Nov 2004
Posts: 47 |
How does allowing calls to Que up at the extension apply to this question?
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Joined: May 2009
Posts: 1,198
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Joined: May 2009
Posts: 1,198 |
Queue as in hunt group calls?
It doesn’t – hunt group calls don’t follow the station forward path.
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