|
|
|
|
Joined: May 2005
Posts: 526
Member
|
OP
Member
Joined: May 2005
Posts: 526 |
OK we all know that means the battery is dead or going bad...... what if you replaced it a month ago? I went out because the BBU was flashing replace battery. I pulled the cover to take a download before powering down and noticed the light on. I just replaced the battery less than a month ago. The customer didn't want me to take it down a second time so I couldn't rest the battery. I have scheduled to take it down next week and check the battey but hoping for some other thoughts
Randy
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jun 2010
Posts: 797
Moderator-Inter-Tel
|
|
Moderator-Inter-Tel
Joined: Jun 2010
Posts: 797 |
Saw in the Knowledge Base that it could be a power supply issue. Measure the +5V on the Power Supply and verify that it is greater than +5V.
If the power supply is mismatched to the system it could cause the battery circuit to not work properly. For instance, make sure you aren't using a 4 amp when a 9 amp is needed etc.
One recommendation is to unseat all the cards except the CPC. Turn on the power supply and then reseat all the cards.
Other than that, you'll probably have to replace the card.
|
|
|
|
|
Joined: May 2005
Posts: 526
Member
|
|
OP
Member
Joined: May 2005
Posts: 526 |
Thanks I read the same thread when I was on site but customer didn't want to go down during regular hours. I would have tested and called support but wanted to keep the customer happy. I did kill it during the lunch hour and it retained the database for the 10 minutes it was down
Thanks for the reply!!
|
|
|
|
Forums84
Topics93,959
Posts637,374
Members49,702
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (Curlycord),
141
guests, and
34
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
