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Joined: Jun 2011
Posts: 19
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OP
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Joined: Jun 2011
Posts: 19 |
I've read the previous posts related but can't figure it out. I have an Axxess Intertel 9.002 system with Voice Processor 9.003 version. I'm trying to backup both the system and voice databases. I have a lot of audiotex recordings that I just can't lose. In DB studio, I select Operations -> Database Save -> {Save screen} which has 2 locations - system data & voice data.
Path1 = <mypath>\sessions\Intertel.axx,
Checkbox for "save voice data to:"
Path2 = <mypath>\AVDAP\"I've tried nothing here & I've created a file called AVDAP.opt"
Then it shows "Saving..." all the system data...then goes to "Saving Voice Processor..".
It stops and gives me "Database Programming, Voice Processor: write error with OK/CANCEL option". It says canceling Voice Processor "Operation Aborted by user, OK"
What next?
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Joined: Jun 2010
Posts: 797
Moderator-Inter-Tel
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Moderator-Inter-Tel
Joined: Jun 2010
Posts: 797 |
What kind of Voicemail do you have? VPU? EM? EVMC?
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Joined: Jun 2011
Posts: 19
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OP
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Joined: Jun 2011
Posts: 19 |
VPU Win2K Rackmount 550.5319 with 8 port VPC, 550.5512 card and OPC-PCM/CPU-PCM card. It has a CDROM & floppy on the fron and USB ports on back.
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Joined: Aug 2005
Posts: 908
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Joined: Aug 2005
Posts: 908 |
I have some bad news for you. Your database is corrupt. You need to "reset" your voicemail. All of your routing structure will be saved, but all of your custom recordings (including voicemail) will be lost.
We had this problem. Inter-Tel wanted us to wipe out the VPU and start from scratch. That was an unacceptable solution since there was no way to save the programming. After 2 years of dealing with randomly disappearing recordings, they gave us the reset option. We lost all recordings, but we didn't have the problem again.
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Joined: Aug 2011
Posts: 10
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Joined: Aug 2011
Posts: 10 |
Go to the VPU and open my computer - C:\avdap\db\ then copy the recording folder before you wipe Avdap then reinstall and replace the recording folder to Avdap. It's a 50/50 shot but better than losing all your recordings.
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