Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
VM/Fax to email woes
#66665 09/26/11 02:16 PM
Joined: Jan 2008
Posts: 47
TCA Offline OP
OP Offline
Joined: Jan 2008
Posts: 47
We have had intermittent issues with VM and fax to email for always. When things stop coming through by email, I fiddle with the system, restart it, etc and eventually it will start working again. However, this usually also causes old messages that were stuck in the system somewhere to be sent. After fiddling with it today, I got voicemails from 9/2; however the last time I fiddled with it was 9/6. There were also some faxes from 9/2 that showed up today as well. They system seems to have been working fine since 9/6.

We have Axxess 9.007. The VPU is W2k with Outlook 2k3.

Outlook has to be open on the VPU in order for the emails to come through. If Outlook is closed, it doesn't work. Part of the repair fiddling is to restart Outlook. Usually when I restart Outlook it says that the default folders cannot be opened, so I have to create a new PST for the profile. Then things usually start working again.

After fiddling with it today, I eventually just rerouted faxes to the machine. My VM is set to forward only; however message are going to my phone only.

Is the VM/Fax to email system just not reliable? Is there a better system?

Comdial & Vertical
Comdial Vertical Search Enter Part Number
Re: VM/Fax to email woes
#66666 09/27/11 10:21 PM
Joined: Jun 2005
Posts: 91
Joined: Jun 2005
Posts: 91
Hmm, I have a VPU with 8.221 and use the messaging functions (ie. VM and FAX to email) pretty extensively without much issue.

We aren't using any Outlook integration. That was just a world of hurt we avoided. Just straight up email delivery. I don't believe I have Outlook installed on the VPU, that wasn't needed on Win2k IIRC to bring in MAPI that was required on WinNT versions of the VPU.

So, guess I don't know what you are seeing, but for the most part it works for me well overall. Only gotchas I have are there is a small time-zone/Date header related bug; And if there is any network connectivity issues, things can disappear and get lost.

Re: VM/Fax to email woes
#66667 09/28/11 07:44 AM
Joined: Jan 2008
Posts: 47
TCA Offline OP
OP Offline
Joined: Jan 2008
Posts: 47
I don't know why it had to be set up that way. Maybe because our Exchange is hosted. I know that originally, we didn't have the Outlook set up. Then we had problems and when the guy from Inter-tel came in, he set it up in Outlook to get it working. The email gateway information is still set up in DB programming.

Moderated by  Stix1 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
by ronaldjamesh - 05/26/20 08:49 PM
SV9100 Blue
by conxtel - 05/26/20 03:35 PM
No UM audio
by ILE - 05/26/20 02:14 PM
KXTD816 ringing wrong extension
by ToshiGal75 - 05/25/20 06:02 PM
SV9100 with 10 digit DIDs on SIP
by conxtel - 05/22/20 08:58 PM
Who's Online Now
40 members (Ruben, conxtel, DMontgomery, morephones, pdxjim911, Biztel Cuban Okie Tech, ronaldjamesh, dans, hbiss, Curlycord, Jeffrey Cohen, justbill, Daniel, Mercenary Roadie, Yoda, Memphisribs, dexman, Professor Shadow, Meyery2k, RATHER BE FISHING, newtecky, tylan, CSB, ILE, Touch Tone Tommy, Bezzor, westerntelephone, KRRath, mike b, erniejoey, Talbot, gelehu, iatech3800, Rok1215, Droptop, Arthur P. Bloom, mongo5150, vicbob, phonman123, Skunky), 534 guests, and 54 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Most Online5,661
May 23rd, 2018
Today's Birthdays
kevitosc, MJK
Newest Members
Taulbs, nikauri, Darrel Mullins, fleming23, AKP
49287 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
Bob-o 14
dexman 9
Bluewater Sailing
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners