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Attendant Console
#66676 09/30/11 12:18 PM
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Attendant Console version 3.1. When adding Phantom Extensions on one of our nodes they do not show up in AC.

I can add 21950 and so on and they show up, however if I add 31950 and so on, the 319xx extensions do not appear in AC. I've refreshed, closed AC and relaunched and they just don't show up. What would cause this?

Comdial & Vertical
Comdial Vertical Search Enter Part Number
Re: Attendant Console
#66677 09/30/11 03:34 PM
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Is there a conflict with default 3xx feature codes in the database?

Re: Attendant Console
#66678 10/03/11 07:21 AM
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Yes there was but I thought I changed the feature code so it didn't conflict. How would i determine this?

Re: Attendant Console
#66679 10/03/11 07:45 AM
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Open Attendant Console, press F1 key for the help screen.

In the Index, look for Feature Codes System Refresh. Maybe there's something listed that you missed on the refresh.

Re: Attendant Console
#66680 10/03/11 10:12 AM
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I checked feature codes and there are none with 319 to conflict with 319xx extension

I've referenced the help file but doesn't explain why it's not showing up.

When I created the first 319xx it showed a conflict. I changed the feature code digits and allowed me to create the extension. So that's why i'm confused as to what it is not showing up.

Re: Attendant Console
#66681 10/03/11 12:07 PM
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Thanks for the input, I was thinking it was the conflict and figured it out. There were 2 nodes that still had the 319 Feature Code. I adjusted them to all match the new number. Refreshed Attendant Console and voila, the 319xx extensions are there.

Thanks for the input.

Re: Attendant Console
#66682 10/04/11 07:36 AM
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Any way I can export the database so hidden entries are all the same? We have 9 locations. Is there a db file I can just copy from one system to another? I don't see anything in Attendant Console folder

Re: Attendant Console
#66683 10/04/11 02:18 PM
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Found you can copy the Inter-Tel folder to duplicate across machines.

Folder found
Windows XP:
C:\Documents and Settings\All Users\Application Data\Inter-Tel

Windows 7:
C:\ProgramData\Inter-Tel


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