|
|
|
|
Joined: Oct 2011
Posts: 1
Member
|
|
Member
Joined: Oct 2011
Posts: 1 |
we have a hunt group set up for our inside team. problem is, sometimes folks don't log out and divert calls. so, a call comes in, their phone rings, no answer. call then goes to next phone in group, but they're also not at their desk. we have others agents that we'd like to be able to pull the call to their desk once the first person does not answer, and the next phone rings. what is the command to pull a call to your desk when you hear the call ringing at another desk?
intertelquest
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2005
Posts: 840
Member
|
|
Member
Joined: Sep 2005
Posts: 840 |
Use the Reverse Transfer feature code (default code is 4) then the pilot number of the hunt group that is ringing.
|
|
|
|
Forums84
Topics94,580
Posts640,268
Members49,879
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
394
guests, and
36
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
