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Joined: Dec 2007
Posts: 262
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OP
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Joined: Dec 2007
Posts: 262 |
Trying to set up two Axxess (10.0x) Systems in different U.S. locations for automatic rollover for disaster purposes. Our TelCo local loop provider can detect if a site goes down, and redirect to other site. I'm trying to find out how to determine in the system where the calls were originally sent so that alternate programming can deal with the call (alternate handlers/staff at 'UP' location). Systems already integrated to some extent, but each location, dealing with different primary products, have mostly separate call routing. Any ideas anyone? TIA 
Carmac
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Joined: Aug 2005
Posts: 908
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Joined: Aug 2005
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You can control outbound, but not inbound.
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Joined: May 2009
Posts: 1,198
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Joined: May 2009
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How are the calls being delivered? If you have a PRI, dedicate at DID for those calls with appropriate routing.
If they’re coming to your main number via POTS, there’s no way to distinguish them from any other call.
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