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Joined: May 2010
Posts: 47
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OP
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Joined: May 2010
Posts: 47 |
Have an Intertel Axxess 9.1 System. When dialing our other office location that has a Toshiba system it sometimes does not recognize the key presses when dialing an extension. I believe it may have something to do with DTMF? settings within the Intertel system? I recall we had this issue before and had a service vendor come and resolve it, but it somehow has returned. It's hit or miss also, somtimes when dialing it works fine, others it doesn't recognize any key presses. Where can I check/modify settings in session manager?
Thank you in advance!
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Joined: Jun 2010
Posts: 797
Moderator-Inter-Tel
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Moderator-Inter-Tel
Joined: Jun 2010
Posts: 797 |
You can adjust the DTMF Digit Duration/Pause timer. Default is 60. Whenever I've had this problem, adjusting it to 100 or 120 seems to have worked the best for me.
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Joined: May 2010
Posts: 47
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OP
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Joined: May 2010
Posts: 47 |
Thanks, where is this DTMF Digit Duration/Pause option located?
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Joined: May 2010
Posts: 47
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Joined: May 2010
Posts: 47 |
Nevermind located it in System > Timers and Limits.
Thanks Stix1!!!!
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Joined: May 2010
Posts: 47
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Changed to 120 seems to be working now! Thanks again!
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Joined: Jun 2005
Posts: 8
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Thank you so much Stix1! I have had the same problem trying to call Verizon support. Your suggestion fixed it!
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Joined: Sep 2005
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Joined: Sep 2005
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Gooooo Internet Power! Nice Job Stix!
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