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Joined: Sep 2007
Posts: 127
Member
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Member
Joined: Sep 2007
Posts: 127 |
I am running axcess 11.x.
We have a couple Hunt Groups with repeating anouncements every 20 sec.
I have the anouncement app (call routing anouncemnt) set to play the message and if they press 1 it goes to VM if they do nothing it puts them back into the hunt.
I have the timeout option set to transfer to ext, and I entered the hunt group number.
Does that mean they are moveing into the hunt as a new caller, put to the back of the line?
Thank you,
Adam
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Joined: Sep 2007
Posts: 127
Member
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Member
Joined: Sep 2007
Posts: 127 |
I think I found my answer, had to change timeout to hangup. Then I seem to rejoin the hunt and keep my place in line.
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Joined: Jun 2010
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Moderator-Inter-Tel
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