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Joined: Mar 2009
Posts: 37
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Posts: 37 |
I have been requested to program the phone system to be able to send calls to cell phones but if they don't answer within a set amount of time (i.e. 20 seconds) to send it to an external answering service. I am running an AXXESS V 10 and I have tried the following :
Created CRA Create Hunt Group (HG) Created Phantom Devices (PD) for both external cell phone and answering service Assigned the PDs to the HG Assigned the HG to the CRA Assigned CRA to a DID Called the DID and it will just ring.
Tried calling the HG internally and it rings busy. Tried calling CRA internally and it rings once then goes to waiting
Is it possible to do what I am looking to do?
Thank you.
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Joined: May 2009
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Hunt group calls will never route off-site.
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Joined: Mar 2009
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Joined: Aug 2005
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This can be done with Personal Call Routing (also known as Dynamic Extension Express depending upon the version of software used). Contact your reseller about licensing.
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Joined: May 2009
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That feature is not available in Axxess.
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