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#67743 06/15/12 03:53 AM
Joined: Jun 2012
Posts: 4
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Hello,

I've done a search and looked around a bit...but i could not find enough information to resolve my issue...hopefully someone can help!

Our Customer Care department is setup using ACD Hunt Groups. When they are talking with a customer on line 1, then place that caller on hold...another call thats in the queue rings on line 2! The agents are answering that call and now have 2 customers on the line. (This is happening to everyone).

How can I make it so when a Customer Care agent puts a call on hold no other calls in the queue ring in?


If the control key is on the bottom of the keyboard.

Is anything ever really under control?
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Joined: Nov 2009
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Turn off "Camp-on" on the hunt group and/or the phone extension.

Joined: Jun 2012
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Thanks Nathan...i'll make the change and try to test it today.


If the control key is on the bottom of the keyboard.

Is anything ever really under control?
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Hi all, my first post here, it's been a very useful site for me and so it's about time I tried to contribute too.

See also, System Flag - Wrap-Up Mode For Holding ACD Calls.


Moderated by  Stix1 

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