atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems audix voice power shutdown 9-9-01

What do you know about the crash of older audix systems this year? We have reset the time back four years but the provider says that it may be only a temporary fix. I have not been able to find any news about this although there was an old technical paper circulated which was apparently ignored.

I had one go bad just last week, it would answer calls, but users could not get to their mailboxes, it would come on & say a system error has occured. Is this simular to your problem??

This is a Y2K issue related to the billionth second after Y2K. Repair as follows:

> -----Original Message-----
> From: Hancock, Brian C (Brian)
> Sent: Wednesday, September 12, 2001 3:18 PM
> To: bpsorganization
> Subject: Audix Voice Power Mailbox Service Outage - Dealer
> Communication
>
> Attention: this is a service alert from the TSO, please see that it
> gets filtered to appropriate Dealers and Business. Please do not
> reply to this message, call the Tech Support Hotline at 877-295-0099
> if you have questions.
>
>
> Audix Voice Power Mailbox Service Outage
>
> On Saturday, September 8, 2001 several Integrated Solutions 3
> systems experienced a problem that caused extra characters to be
> inserted in the mailbox password database file every time a mailbox
> was accessed. When the extra characters are inserted, that mailbox is
> no longer able to save messages and the user may not be able to login
> to check messages. In addition to the mailbox problems, the
> auto-attendant has stopped answering on some systems. The fix is to
> set the year to 1990, re-administer all affected mailboxes, then
> reboot the system. Systems that are affected include IS2, IS3, and
> Conversant with AVP.
>
> Should your technicians encounter this problem, please advise them to
> call the Dealer Tech Support Hotline at: 877-295-0099.