sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems forced account codes on legend

I have a customer that want's to use forced account codes for long distance, but not for local calls. Is this possible?

Not realy, you can have all the phones assigned to forced account entry and have users use a 000 or something similar for local calls, but you probably want something like a barrier code???, the system does not check if a code is valid or not, the only thing it does is reported on smdr.

Yes, you can force account codes on 3.0. On older versions you can ARS LD restrict the phone and dial from the adjunt extension that has ARS LD permissions. Use Authorization codes for that feature. #80 + adjunt extension. Then in SMDR the adjunt extension is you account code. You can change codes by renumbering adjunt's.

this is a law firm. they have proprietary account codes to use. the want to force people to use them on LD calls but not on local. I don't think using adjuncts will work for them.

Are they tracking by the account codes, or just using them to restrict some from placing the LD calls?

If they are tracking, it would be easier to have their LD carrier add PINs to the lines. Local calls would not hit the LD carrier, so would not need PINs.

It it is just for restrictions, you restrict the actual extension, then create a phantom extension out of an adjunct. Give the adjunct a FRL that allows the LD call, and a Auth Code that the user can enter in lieu of an account code.

they are using the account codes to track LD billing of calls. they bill thier clients for the call.

Use adjunt dialing with account-codes. The phone is LD restricted. Press auth-code to access the adjunt then dial the account code for the client. SMDR will track the user by the adjunt, and the client by the auth-code. Make the adjunt 2digit to keep the codes small. Put the #80 on a button, then the user dials his personal code(adjunt#)and client matter number(auth-code). Have this at many locations