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Joined: Apr 2004
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Vegah Offline OP
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We have a Partner ACS 5.0 system with the remote access/backup pcmcia card. I downloaded the PC Administration software from Avaya's site, but I have not had any success connecting to the system.

When I try to connect (using direct dial or operator assisted) I can hear the modem connect, the gui message box comes up saying I'm connected, and the duration clock starts ticking at the bottom. I am not prompted for a password, and after 13 seconds or so; I get the "Connection failed" box and the connection drops.

I've tried uninstalling/reinstalling the software; reseting the password on #730; power cycling the system; shutting down the system, removing the pcmcia card, power cycling the system and (while its cold again) reinserting the pcmcia card.

I saw some posts in the forums about people having issues with Win XP (which is what I'm using). Is the Windows version a known issue; or just a problem some people had? In any case; any help or guidance would be greatly appreciated.

Thanks in advance.

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Joined: Nov 2001
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It is VERY picky about the modem you use.

Joined: Apr 2004
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Vegah Offline OP
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Some more info...

Today there was an area wide power outage; so the system was down for a good hour or so. Once it comes back up I give it a shot and was actually able to connect.

While I was disapointed with the lack of administrative functionality; I was very happy to finally connect (at 2400 bps). After making some minor changes and saving to the system; I disconnect to take care of some things.

Trying to connect maybe 20 minutes later I find myself with the same connection issue of not getting prompted for a password; then getting booted after 13 seconds.

Any advice?

(thanks in advance)

Joined: Apr 2004
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Hello,
I had the same problem. I changed my modem card to an Internal v.92/v.90 PCI / Data/ FAX/ Speakerphone Modem card and all my problems were solved. Good luck.....

Joined: Sep 2004
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I had the same problem, used several model modems, called Avaya, got the make and model modem they use...

56K Voice Faxmodem Pro
Model: 0525
bought one on Ebay, worked perfectly.


Tommy McJunkins

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